Crash Champions #0684 West Palm Congress
In operation 5 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0 -
Highly likely. I would Definitely recommend Crash Champions. Thank you!
Repair Quality - 5.0/5.0 -
Crash Champions really really blew my expectations on my 2019 Kia Optima repair. The car drives extremely well and they did a phenomenal job. Thank you Kayla, Jerry and everyone at Crash Champions for going above and beyond! Thank you for taking my calls and always giving my honesty and helping me when I needed it! I appreciate it all! God Bless!
Customer Service - 5.0/5.0 -
Everyone always gave me honesty and went above and beyond. Great Staff at Crash Champions! Thank you to the front desk staff, Kayla and Jerry
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
repair work excellent. I would recommend as long as Melody was not the assigned rep to handle the communications.
Repair Quality - 3.5/5.0 -
Communications with customer over the 9 weeks you had the car was very disappointing and unprofessional.
Customer Service - 1.0/5.0 -
see prior comment
Returned Clean
Likely to Recommend - 3.5/5.0 -
would warn them of communications challenge
Repair Quality - 3.5/5.0 -
communication on car repair status was a struggle. I had to call repeatedly over several weeks to get any information. Need to push communications out rather that have the customers pull it from you.
Customer Service - 4.5/5.0 -
when I was able to speak to one of your employees, they were always very courteous.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My vehicle looks as good as it did when I purchased it. I’m extremely, pleased with the level of service I received and the overall appearance of my vehicle. Thank you for your attention to the sometimes overlooked details.
Customer Service - 5.0/5.0 -
Everyone was professional and courteous.
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Scuff on car left untouched, not fixed.
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0 -
The customer service could be a bit better. Back in November, I was told that I’d be called back within a month. I waited one month exactly before calling back, and they told me I had to wait until January for an appointment. Annoying, but I somewhat get the delay. The day of my appointment, I called twice, the first time I was hung up on by accident, second time the person on the other line was mumbling and not really helpful. When I arrived there, I said “hey I’m here for my appointment”, the front desk employee’s face dropped down and her mood changed (I assume because I walked in during the middle of a conversation?). When I was to go and pick up my car, I called to verify the address (I was told CarStar, not Crash Champions) and was immediately cut off and told that they had no appointments until February, to which I said I simply wanted to confirm the address. I appreciate the work done on my car, as the bumper looks great, but there needs to be some work on the phones. Kayla was absolutely lovely to deal with however, as was the girl who helped me when I picked up my car this last Saturday morning.
Customer Service - 2.5/5.0 -
I didn’t even realize that there’d be another page, please look at my prior comment.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone took the time to make sure my vehicle got back to 100% what I had before everyone was very professional and I caught no attitudes thank you
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tina is excellent at her job.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great