Crash Champions #0684 West Palm Congress
In operation 5 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Crash Champion had a good experience with the process of getting my vehicle. The technician kept me up-to-date in the process of the car being fixed from start to finish..
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Roxanne is amazing, professional, responsive and informative. I am very happy that I chose Crash Champions at WestPalm Beach location for my car repair needs.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Crash Champions is an extremely competent and well- organized company. I received frequent reports of the repair process. All communications were delivered by one of the company’s estimators, Roxanne, who is one of the most pleasant people I have ever dealt with. Crash Champions delivered my car to me personally. And the four-week repair job resulted in what appeared to be a brand new vehicle! Although I have only had the car for four days, it drives beautifully! My insurance company, Liberty Mutual, sent my car to Crash Champions, for repair, and I have them to thank for the referral. I would not hesitate to use or refer both Liberty Mutual and Crash Champion to any of my friends.
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0 -
They where very good so I would recommend them to anyone I know
Repair Quality - 5.0/5.0 -
Everything went very smooth. No stress and they fixed the car perfectly
Customer Service - 5.0/5.0 -
Lovely people and George was my service advisor he was very good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
⭐⭐⭐⭐⭐ I can’t say enough great things about Crash Champions! From the moment I walked in, Monica, Daniel, and the entire team treated me with kindness, professionalism, and genuine care. They kept me updated throughout the entire repair process, answered all of my questions, and made everything stress-free. When I picked up my car, I was amazed—it looked perfect! The quality of the repairs was outstanding, and they truly went above and beyond to make sure I was happy. Thank you, Monica, Daniel, and the whole Crash Champions crew, for your excellent customer service and incredible work. I highly recommend Crash Champions to anyone who wants honest, reliable, and top-quality repairs. You all are amazing!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I would like to know the name of the owner and tel # I want to speak with him about a business opportunity or he can call 5082305889 Brian
Customer Service - 5.0/5.0 -
Good
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would recommend crash champions to my family and friends
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jorge, Great customer keep up the good work
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
After picking my car up, less than two hours later had to return it. The engine splash guard came loose. It’s been almost 2 weeks and I have yet to receive a follow up call. I have since called two times and told the part is not in. Each time I was promised that someone would be contacting me with a status update. Most disappointing a manager was supposed to call me back because of my complaint of lack of follow up. It’s clear to me that since my insurance claim and deductible have been received. There’s no priority in rectifying my concern. To include the other cars I own, more than $10,000 of auto work has been performed. At this juncture I plan on making a complaint with my insurance company GEICO. I can no longer in faith recommend you as a preferred provider. While I can understand, parts delays it is totally unacceptable for failure to communicate with customers. Ironically, before the claim was fully paid I received frequent updates on the status of the repair.
Customer Service - 0.5/5.0 -
Despite requests chronic failure to follow through on promises to update me with the status of my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Roxanne was great and even stayed late to deliver my car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Awful!
Repair Quality - 0.5/5.0 -
I was originally told my vehicle would be in the shop for five days. Instead, it was there for 20 days. When I finally got it back, the paint job looked worse than when I dropped it off. There was hair and dust trapped in the paint, and you could clearly see sanding marks through the finish. They also claimed they replaced the trim, but they didn’t. They simply oiled the existing trim. Even the insurance company caught them on that. On top of that, they never repaired the dent in the front of the vehicle, and they installed what appears to be a used mirror holder even though my original mirror holder was in perfect condition. Communication has been just as bad as the workmanship. When you call, the receptionist transfers you, then the phone rings endlessly with no answer. Eventually, I reached the new manager, who seemed genuinely nice and assured me the vehicle would be back in the shop for no more than five days to correct everything. That deadline has now come and gone, and I have received absolutely no updates. Every time I call, no one seems to know anything. This entire experience has cost me a significant amount of money and time. I’m leaving town in two days and still don’t have my vehicle. To make matters worse, I continue receiving alerts from my car that the alarm has gone off, the doors have been left unlocked, or a door has been left open for seven or eight hours at a time. At this point, I fully expect the battery to be dead as well. I am extremely disappointed and cannot recommend this shop. Based on my experience, I will likely be filing a complaint with the state.
Customer Service - 0.5/5.0 -
I was originally told my vehicle would be in the shop for five days. Instead, it was there for 20 days. When I finally got it back, the paint job looked worse than when I dropped it off. There was hair and dust trapped in the paint, and you could clearly see sanding marks through the finish. They also claimed they replaced the trim, but they didn’t. They simply oiled the existing trim. Even the insurance company caught them on that. On top of that, they never repaired the dent in the front of the vehicle, and they installed what appears to be a used mirror holder even though my original mirror holder was in perfect condition. Communication has been just as bad as the workmanship. When you call, the receptionist transfers you, then the phone rings endlessly with no answer. Eventually, I reached the new manager, who seemed genuinely nice and assured me the vehicle would be back in the shop for no more than five days to correct everything. That deadline has now come and gone, and I have received absolutely no updates. Every time I call, no one seems to know anything. This entire experience has cost me a significant amount of money and time. I’m leaving town in two days and still don’t have my vehicle. To make matters worse, I continue receiving alerts from my car that the alarm has gone off, the doors have been left unlocked, or a door has been left open for seven or eight hours at a time. At this point, I fully expect the battery to be dead as well. I am extremely disappointed and cannot recommend this shop. Based on my experience, I will likely be filing a complaint with the state.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was very nice, helpful and very quick.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Above and beyond getting me my car back.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I absolutely would recommend Crash Champions for car repairs. This company went above and beyond with customer service, repairs and the end result with my vehicle. I couldn’t be more happy with my experience with Crash Champions. They took my experience to a whole new level of satisfaction. Great job to this company!
Repair Quality - 5.0/5.0 -
The staff were friendly, welcoming and respectful. They were everything a business should be.
Customer Service - 5.0/5.0 -
Every conversation or interaction I had with the employees was always professional, courteous and friendly.