Crash Champions #0688 St Augustine
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Quick and efficient service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The daily communication was awesome. We always new the status. Great job.
Likely to Recommend - 5.0/5.0 -
Fair price
Repair Quality - 5.0/5.0 -
Great job - kept us informed on progress the whole way
Customer Service - 5.0/5.0 -
Liked the daily updates
Likely to Recommend - 5.0/5.0 -
Very nice place. Great customer service
Repair Quality - 5.0/5.0 -
Great customer service and care. It was a great experience and everyone was very helpful.
Customer Service - 5.0/5.0 -
Great customer service and care. It was a great experience and everyone was very helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The paint defect on the hood should have been detected by an employee before the car was delivered I detected it
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 2.5/5.0 -
Good communication with smoke and mirrors
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
A great experience from start to finish. Amy was great, wonderful communication skills. Job done well and well ahead of estimate, my vehicle looks like new, I give them a 10 out 10
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast, accurate, support for rental transportation and finished 2 days early.
Customer Service - 5.0/5.0 -
I needed a written note for how long to not wash the car or go through a car wash. Forgetful.
Returned Clean
My Experience - 5.0/5.0 -
If anything negative happens the owner is unaware of notify them immediately
Likely to Recommend - 5.0/5.0 -
Manager was understanding
Repair Quality - 5.0/5.0 -
Must see how it holds up… guarantee is there which is a good thing.
Customer Service - 4.5/5.0 -
At location 10… on phone… a little less. Manager improved rating
Returned Clean
My Experience - 5.0/5.0 -
They exceeded my expectations with repairing my vehicle and also ahead of time then when I was told
Likely to Recommend - 5.0/5.0 -
I will definitely recommend crash champions to anyone that needs any repair work
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The truck looks great. Looks like a three month old truck again.
My Experience - 5.0/5.0 -
Fantastic experience working with crash champions! I appreciate the communication / updates! And the office smelled great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome job easy to resolve
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The truck looks great, and the communication with the repair shop was very easy and helpful during the process of fixing the truck.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m very happy with the work and the communication during the time that Crash Champions had my truck.
Customer Service - 5.0/5.0 -
Everyone was very helpful
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Not good. There’s definitely some adjustments that need to be made. Please let me know when I can bring the car back. Thank you.
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very easy to schedule an appointment for the next day, very quick turnaround and great service. Highly recommended.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The body work itself was excellent, and I was very happy with the quality of the repairs. However, after picking up my vehicle, the passenger-side window was no longer working, and the trunk would not function at all. When I dropped the vehicle off, I mentioned that the trunk was working intermittently prior to the accident, but after the repairs it stopped working completely. I brought the car back to have these issues checked, but I was told they hadn't worked on those areas, and no further assistance was provided. I was able to fix the window myself using a YouTube tutorial, but I'll have to deal with the trunk on my own. I'm disappointed with how these concerns were handled, especially because I believed the trunk repair had been discussed during a previous phone conversation and would be addressed. Overall, while the body work was great, the lack of follow-up on these issues left me dissatisfied with the overall experience.
Customer Service - 3.5/5.0 -
Throughout the repair process, I was kept informed and received regular updates, which I appreciated. However, when I returned to discuss my concerns about the passenger-side window and the trunk, I was told someone would follow up with me later. Unfortunately, I never received that call, which was disappointing and left my concerns unresolved.