Gerber Collision & Glass - St. Augustine/St. Rd 16

4.8 (4,841reviews)
96%
2120 State Rd 16,  St Augustine,  FL  32084

In operation 85 years, 14 years at this location.

Gerber Collision & Glass - St Augustine offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (4,841)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop's exceptional communication through regular text updates and professional staff interactions. The quality of repairs receives high marks with vehicles looking like new and matching original factory standards. Many customers highlight the timeliness of service, with repairs often completed ahead of schedule. The professional and friendly customer service approach creates positive experiences, though some customers noted issues with text messaging systems and occasional delays due to parts availability. The shop's attention to detail and lifetime warranty are frequently mentioned as valuable benefits.
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"... was professional, communicative, and efficient, and the paint repair is flawless, my car looks as good as new. Great people, great work. Highly recommend this ..." Read more
"Front end of truck looks like new after repairs!"
"Better than new"
"Vehicle looked brand new and drove better than ever best alignment ever!."
"Workmanship was great. Paint work looks excellent. Can't tell the vehicle was ever involved in a crash."
"Finished ahead of schedule"
"... extremely pleased with the repairs made to my vehicle! My vehicle was ready before the the expected date of completion!" Read more
"The work took entirely too long. 3 weeks to find 2 tires is crazy. Also the seem above each front wheel between ..." Read more
"... needed to repair our car was excessive this time. 3 weeks to the day from dropping it off. I understand the biggest delay was due to one painter in the shop. ..." Read more
"Was supposed to be ready by July 3rd but ended up receiving it on July 7th"
"Excellent communication via text and email. Quick response to questions."
"... business with. This location was so friendly and they kept me up to date the whole time. Excellent Customer service. We would never want to use anyone ..." Read more
"... excellent! This is my goto collusion repair shop. They texted me every step of the way with updates about my car and approximate time it would be ready ..." Read more
"Customer service via text message is unprofessional and not good. I would rather talk to a person who ..." Read more
"Never received scheduled texts like promised. Called the location a few times seeking updates."

My Experience

Communication via text regarding progress was appreciated.

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Repair Quality

Customer Service

My Experience

Excellent job on the repairs. Great communication keeping me updated with the progress.

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Repair Quality

Kelly and Adam were very easy to deal with when my Mustang was being repaired. They kept us informed on the status of the repairs.

Customer Service

Returned Clean

My Experience

You guys were great. Everything went just as smoothly as it possibly could have. Thank you

My Experience

Good service and excellent communication along the way.

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Repair Quality

They keep us well informed and answered our questions.

Customer Service

Very good!

My Experience

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Returned Clean

My Experience

Everyone I dealt with in your organization, has been extremely helpful and professional

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Customer Service

The communication with the front desk was easy and professional. All my questions were answered in a timely manner and Kelly was exceptional.

My Experience

Thank you for a job well done.

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Repair Quality

Nice job by all. Thanks

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My Experience

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Returned Clean

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Returned Clean

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Returned Clean

My Experience

Great service starting with Kelly at the front desk right through the entire process. I would highly recommend Gerber to anybody that would need car repairs. A BIG thankyou to all concerned.

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Repair Quality

Staff very cordial Kept me well informed concerning my claim Vehicle looks great

Customer Service

Returned Clean

My Experience

The St Augustine Gerber team was excellent and they went above and beyond to get my vehicle done in time for our family vacation! THANK YOU GERBER C&G !!!!!!!!

My Experience

It all went smoothly and we are very happy to work with you . Thanks Gerber .

My Experience

Repairs look awesome and the entire staff was amazing!

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Repair Quality

Aleays do an excellent job

Customer Service

Good job of keeping the customer informed

Returned Clean