Crash Champions #0688 St Augustine
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They went above and beyond
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
GREAT COMMUNICATION, HELPING WITH MY RENTAL CAR WAS AMAZING AND THE WORK IS JUST PERFECT
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I’ve already recommended and used them a couple of times. Highly recommend
Repair Quality - 5.0/5.0 -
My car looks like new again. They made the whole process very smooth. I worked at a body shop many years ago and I can tell the quality, the knowledge, and the professionalism of this shop is A+. Highly recommend.
Customer Service - 5.0/5.0 -
They communicate well. Everyone was very nice and even came to pick me up to get my car.
My Experience - 0.0/5.0 -
There was no washer fluid in my car. Don’t realize it until I got home
My Experience - 5.0/5.0 -
Fixed my truck like there was never any damage. They kept me informed of every part of the process. Best experience i could have asked for.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They did a great job
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very professional
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The whole process was smooth! The young woman at the front desk was very efficient in doing the intake and payment process. Jared was amazing as well! He communicated and kept me updated on everything that was going on with the car. There was an issue calibrating my car and a specialist was already found, scheduled to come in and that’s when Jared communicated with me. THATS CUSTOMER SERVICE! There wasn’t so many phone calls. All phone calls had the solution in progress.. thank you everyone for the best experience ever even if it’s because of an accident
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
10+ I am very satisfied with the service I received. Great communications. The repair was very professional. I highly recommend them.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
Highly recommend.
Repair Quality - 5.0/5.0 -
Actually very satisfied. The team were professional and courteous. They communicated consistently with updates and information regarding the repair. The repair was done in a very timely and efficiently. I highly recommend Crash Champions to anyone that need car repairs.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The customer service from Jared M was excellent. Even though we’re another dealership, he maintained consistent communication with me throughout the entire process. The quality of the work exceeded my expectations, and the job was completed ahead of the original timeline, which made our customer extremely happy. We will definitely continue using this shop for any body work repairs in the future. Great job, everyone!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am so happy with the WHOLE “CRASH CHAMPIONS” experience for my Toyota Rav4 from the prompt & professional phone calls to having my rental delivered & dropped there at the shop to being kept in the loop with status of my repair. It was my estimator Jared Martinez who was always there to help me through the whole process. I will certainly recommend Crash Champions to my family & friends.
Likely to Recommend - 5.0/5.0 -
Definitely!!
Repair Quality - 5.0/5.0 -
Car side was like brand new..very happy with repairs.. great job
Customer Service - 5.0/5.0 -
Jared assigned to my car..I found to be friendly, accommodating & professional..he kept me apprised of my car’s progress..
Returned Clean
Likely to Recommend - 0.5/5.0 -
Absolutely NOT!
Repair Quality - 2.5/5.0 -
Just a comment on the repair quality. The repair itself seems fine though I am no expert. It is all the other aspects of my experience that has squelched my satisfaction with Crash Champions St. Augustine.
Customer Service - 0.5/5.0 -
If keeping your customers in the dark about what has happened to their car while in the care of this business, then you win the prize. Unfortunately, this is what I experienced. I was never informed that my battery died while in your care. I was never informed that the person who was charging my less than my 1 1/2 year old battery did not know the procedure for charging a Lexus RX350H battery. In turn, upon doing this, shorted out the Fusable Link. Without my knowledge, they replaced my battery and attempted to replace the part called a Fusable Link. When they tried to replace this part (without my knowledge), they realized that they did not have the mechanical knowledge to do so. This is when they flat bedded my car to Lexus of Jacksonville. I did not find all this out from Crash Champions though. Once it was in the hands of Lexus and through speaking to the Service Advisor, that is when I found out the truth of what had happened to my car. I was told numerous times that my car was on schedule for pickup, promised that it would be completed over and over. No one ever told me the mechanical problems was the reason my car was being delayed in returning it to me. Your manager, Dave, wanted an award for retrieving parts ( in his words he had to drive all the way to Lexus of Jax) that they themselves damaged. Another one of his famous statements to me was "Well you are the one who crashed your car". Just an appalling way to treat a customer who had recently been in an accident.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
John was amazing! He kept us informed the whole step of the way! They ran into a few hiccups and he quickly resolved them!