Crash Champions #0688 St Augustine
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Repair work looks great. Service was super friendly and fast.
Likely to Recommend - 0.5/5.0 -
See above comments
Repair Quality - 4.0/5.0
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
I was very satisfied from beginning to end at this difficult time for us. Everyone was so courteous and helpful I would recommend this place to anyone in need.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very professional and competent
Repair Quality - 4.0/5.0 -
Everything was GREAT..... length of repair was too long
Customer Service - 5.0/5.0 -
Everyone, specifically Mario, Laura (? Lauren), front dest, were amazing and attentive!!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service, quality and fast service. Me Agrado Mucho su Anfitrión muy amable y educado, con la Disponibilidad en empleados para Habla hispana, gran servicio para el alquiler de auto, y me mantuvieron informada en todo momento. Mi vehículo se ve magnífico terrific. Gracias por su servicio.
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
The quality was great and I do understand it is very hard to find parts right now. However, communication and up front expectations make it challenging to recommend.
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0 -
While interactions with staff were professional, the lack of communication was disappointing. I understand delays in repairs, however, when it became apparent that the initial estimated date of being complete would not be met, a phone call should have been made to notify, especially when that delay was greater than 4 weeks. All communication regarding the progress of the repair was initiated by myself, outside of the final call reporting it was complete. For three weeks straight I was told it should be done early the next week. Again, I understand parts are back ordered and timelines change. But I was disappointed when I was told that, “… only for major updates do we call you.” I think that a primary vehicle not being ready by the estimated date is a major update.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very helpful staff
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
It's not done still yet Geico claims website says it has been picked up 4 days ago
Customer Service - 0.5/5.0 -
Not professional or very well managed terrible communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good job, looks new
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Completely satisfied- Everyone works at the facility are extremely helpful-Thanks
Likely to Recommend - 5.0/5.0 -
Very satisfied Thanks
Repair Quality - 5.0/5.0 -
Very very happy- excellent work done on my car Also very nice staff Thanks
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
When my fender finally came in instead of getting it painted and getting my car back together you guys waited an extra 4 days to get it painted and then another entire day to get everything put back together. So, I had to pay an extra $40 a day to keep my rental. Couldn't get through on the phone and had to get, Geico to call. Then was being told a different story about the timeline.
Customer Service - 3.0/5.0 -
Couldn't get through half the time.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
It took over a month with little to no communication. Furthermore, the vehicle returned with work still needing to be done to it. Utterly unacceptable.
Customer Service - 3.5/5.0 -
They were nice