Crash Champions #0696 Wesley Chapel

4.8 (1,515reviews)
95%
26430 Pine Creek Drive,  Lutz,  FL  33559
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In operation 5 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Hyundai
I-Car
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Reviews (1,515)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs is frequently described as flawless, with vehicles returned looking brand new. Timeliness is another strong point, as numerous customers noted their vehicles were completed ahead of schedule. The professionalism, friendliness, and attentiveness of the entire staff, from front desk to technicians, are repeatedly commended. A few customers noted areas for improvement directly from their experiences, including inconsistent communication toward the end of repairs, occasional delays, and isolated quality concerns such as misaligned parts or unresolved warning lights.
AI-Generated from reviews written in the last 12 months
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"... them with both our vehicle and the repair process. Excellent customer service is hard to find, and this team exceeded every expectation. I wouldnt hesitate to bring my vehicle back here ..." Read more
"... happy with the service from Crash Champions. The staff was extremely helpful and respectful throughout the duration of my service. My vehicle was also finished with service two weeks ..." Read more
"Dealing with a company that provides a service above and beyond is a rareity in our world today. This is one of those companys. ..." Read more
"Crash Champions did a great job repairing my car. The repair job is flawless. Customer service is excellent!!! Accidents happen and if you need a place to have ..." Read more
"... concerns and communication issues throughout the claim, my overall experience with the shops customer service and professionalism was very disappointing." Read more
"... throughout the duration of my service. My vehicle was also finished with service two weeks earlier than what I was originally quoted for which was such a pleasant surprise for me! I would ..." Read more
"... impressed with keeping me informed every step and having my car done 4 days early and of course the end result was amazing the team was very professional and I felt like I ..." Read more
"Over 2 weeks for a minor repair was frustrating"
"From the start the process was explained in details, I got updated frequently with the status of my car and its repairs. Excellent customer service"
"My only gripe is that no one explained why it was going to take over 2 weeks to repair. Plus I only started to receive information after ..." Read more
"... Their customer service was excellent. As promised, I received regular text message updates on the progress of the repairs to my vehicle. The staff was very pleasant on my ..." Read more
"... for sending status of the repairs needs approval. Service Advisor was horrible, absolutely no customer service. Car was returned with error messages that were not ..." Read more

My Experience

Blown away 10/10 Wesley chapel crew was beyond amazing from start to finish. Total Pros, friendly and was beyond impressed!!!

My Experience

Great communication and efficient productivity

Likely to Recommend

Repair Quality

They have friendly staff. Did a good job the car. looks brand new they use factory parts.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The front desk and technicians and managers were professional, courteous and very helpful in other matters (ie car rental return). Great job!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The team was incredible, super proactive, and repaired my car in less time than expected.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service

My Experience

We were disappointed that the rear passenger side of the car was not repaired as we discussed during intake. We will need to return to have this addressed. The gentleman we met with at pickup is aware of this.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We appreciate everyone working so quickly, the partnership with Enterprise is absolutely amazing and made the whole process great. Thank the office staff for being so organized and the shop for completing the work quickly.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I’m extremely happy with the repairs and would definitely recommend Crash Champions to anyone needing collision repair. Thank you, Jason and the entire team, for bringing my baby back to life! ❤️🙌

Repair Quality

Hi My name is Gina Kahyaoglu the (Lexus owner) I had an excellent experience with Crash Champions! My car was in the shop for about 10 days after being damaged, and when I picked it up, I couldn’t believe how amazing it looked. They did such a beautiful job, it honestly looks brand new again! 😍🚗✨A special thank you to Jason for taking great care of everything and making the whole process go smoothly. I really appreciate the professionalism, communication, and attention to detail. I’m extremely happy with the repairs and would definitely recommend Crash Champions to anyone needing collision repair. Thank you, Jason and the entire team, for bringing my baby back to life! ❤️🙌 5 stars all the way! ⭐⭐⭐⭐⭐

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repair work was flawless, high quality workmanship, Nate was friendly, kept me updated by texts, was accommodating. Overall it was stress free and smooth. Will continue working with your business if needed

My Experience

My Experience

Thank you so much for a great repair of my Honda. I appreciated all the updates and support . I was made to feel like a valued customer. This team is the best !

Likely to Recommend

I definitely would refer this shop to family and friends

Repair Quality

Customer Service

Excellent Everyone was very professional and caring

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Yes you folks did an awesome job!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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