Crash Champions #0696 Wesley Chapel
In operation 5 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Service Quality
My Experience - 5.0/5.0 -
Great service! Amazing team!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service! Thank you so much!
Customer Service - 5.0/5.0 -
Excellent!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They fixed the issues well and did a great job
My Experience - 5.0/5.0 -
Very smooth process from start to finish! Kept me informed the entire time about the status of my car.
My Experience - 5.0/5.0 -
I had a wonderful experience with Crash Champions. They were completely accommodating and understanding. Everybody I came in contact with was pleasant and professional. Shout out to Alicia. She is awesome.
Likely to Recommend - 5.0/5.0 -
Getting hit by another car is incredibly stressful. From the moment we started working with this repair shop, they made the process so much easier than I expected. They kept us informed every step of the way, communicated proactively, and truly went above and beyond to handle the details so we didn’t have to carry the stress ourselves. Everyone we interacted with was compassionate, kind, and professional. They treated us with genuine care, and I always felt comfortable trusting them with both our vehicle and the repair process. Excellent customer service is hard to find, and this team exceeded every expectation. I wouldn’t hesitate to bring my vehicle back here in a heartbeat, and I highly recommend them to anyone who needs honest, high-quality repairs.
Repair Quality - 5.0/5.0 -
Getting hit by another car is incredibly stressful. From the moment we started working with this repair shop, they made the process so much easier than I expected. They kept us informed every step of the way, communicated proactively, and truly went above and beyond to handle the details so we didn’t have to carry the stress ourselves. Everyone we interacted with was compassionate, kind, and professional. They treated us with genuine care, and I always felt comfortable trusting them with both our vehicle and the repair process. Excellent customer service is hard to find, and this team exceeded every expectation. I wouldn’t hesitate to bring my vehicle back here in a heartbeat, and I highly recommend them to anyone who needs honest, high-quality repairs.
Customer Service - 5.0/5.0 -
Getting hit by another car is incredibly stressful. From the moment we started working with this repair shop, they made the process so much easier than I expected. They kept us informed every step of the way, communicated proactively, and truly went above and beyond to handle the details so we didn’t have to carry the stress ourselves. Everyone we interacted with was compassionate, kind, and professional. They treated us with genuine care, and I always felt comfortable trusting them with both our vehicle and the repair process. Excellent customer service is hard to find, and this team exceeded every expectation. I wouldn’t hesitate to bring my vehicle back here in a heartbeat, and I highly recommend them to anyone who needs honest, high-quality repairs.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yall solid as hell, I will be recommending to anyone unfortunate enough like me to get hit multiple times in the same f*cking year… yall cool fr
Repair Quality - 5.0/5.0 -
Everyone was kind and on point, great communication from the team and they got my vehicle back looking great and in great time.
Customer Service - 5.0/5.0 -
Very kind
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service was great and the peoplse so very friendly. I would recommend your business 100%
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They were very professional and prompt in all the cars needs Repairs were done professionally and With a full warranty
Likely to Recommend - 5.0/5.0 -
Extremely good company Highly recommend
Repair Quality - 5.0/5.0 -
Very professional and communication was very good
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
My Experience - 5.0/5.0 -
Friendly service & quick repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I am dissatisfied with the quality of the repair and the overall repair process. My vehicle was returned with the Blind Spot Assist still inoperative, the ADAS calibration incomplete, and unresolved front radar issues that required referral to a Mercedes dealership for further diagnosis. Shortly after picking up the vehicle, the Check Engine Light illuminated and the vehicle began experiencing reduced acceleration and shifting issues. Throughout the repair, communication was inconsistent, and I was informed that the repairs had been placed on hold “per my attorney’s office,” which my attorney advised was not accurate. I also have concerns that the necessary equipment or capabilities to properly diagnose and complete the ADAS repairs were not available at the shop. At this time, I cannot say the vehicle has been fully or properly repaired, and I am disappointed that I had to continue pursuing answers after taking delivery of the vehicle
Customer Service - 0.5/5.0 -
I was very dissatisfied with the customer service I received. Throughout the repair process, I experienced inconsistent and inaccurate communication. At one point, I was told my repairs had been placed on hold “per my attorney’s office,” which my attorney advised was not accurate. After deciding to transfer the remaining repairs to another repair facility, I notified Crash Champions in writing that I was exercising my right to do so. I also immediately notified my GEICO adjuster, who advised me that GEICO had communicated my decision to Crash Champions as well. Despite both notifications, Crash Champions continued contacting Mercedes-Benz to inquire about the status of my vehicle and when it would be available for pickup. I found this frustrating because my decision to transfer the remaining repairs had already been clearly communicated. Combined with the unresolved repair concerns and communication issues throughout the claim, my overall experience with the shop’s customer service and professionalism was very disappointing.
My Experience - 5.0/5.0 -
They did an excellent on my car, even finishing a few days early. And Katie was absolutely amazing with communication and keeping me updated on the progress!
My Experience - 5.0/5.0 -
I’m extremely satisfied with the service I received at Crash Champions. The entire staff was friendly, welcoming, and assured me I was in good hands. They’re truly a very helpful team. Updates were always prompt and accurate, and the line of communication was always open.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and repairs very well done!
Customer Service - 5.0/5.0 -
Alysha did an excellent job taking care of us.