Crash Champions #0696 Wesley Chapel
In operation 5 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Services and communication was great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great services
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car looks great. All of the staff was great especially Nate. Easy to talk to and he explained every step of the way. From assembly to paint etc. In the event that I need auto collision repair in the future I will certainly be back at Crash Champions.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My vehicle was delivered on time, and the person in charge of my repair was very kind and professional throughout the entire process. I am very satisfied with the service and appreciate the excellent communication. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
There are issues… the inner plastic on the lift gate is falling off
Likely to Recommend - 5.0/5.0 -
Except of the things that I mentioned that could be done better, I honestly think they offer excellent service, but things happen
Repair Quality - 4.0/5.0 -
I am fully satisfied with: 1. Paint job 2.Cleanliness of the interior ( it was cleaner than when I gave them! 3. The constant update What I am not completely satisfied with: 1. The inner plastic of the left gate I was not seciured properly on the right side. It is shaking! There is a white color impression of fingers as someone was forcing up fasten it. The person must have noticed that it was NOT secured.
Customer Service - 4.0/5.0 -
Things completely satisfied with: 1. The paint job 2. The interior was cleaner than I gave it in. 3. The fitting of the bumper, the liftgate and all the external parts. 3. The constant update of the repair progress. Things Not completely satisfied with: 1. The attachment of the inner plastic of the lifgate. There are white impressions of a hand mark pushing and trying to make that loose plastic secure. 2. That fault was not pointed out to me. It is hard to believe that it was not noticed by the person who tried to fix it.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
There is a part of our truck bumper not properly installed and after keeping the vehicle for nearly 2 weeks we have to wait 2 weeks to take vehicle for you to do the job properly.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I didn’t know what to expect. I didn’t know if my insurance company would be fair to me, especially despite having paid YEARS of insurance premiums AND for an accident that wasn’t my fault. I took a chance on one of their recommended car repair shops, Crash Champions, and I’m grateful it paid off. Their customer service was excellent. As promised, I received regular text message updates on the progress of the repairs to my vehicle. The staff was very pleasant on my direct contact with them, and most importantly, my car looks AMAZING, like new. On top of that, I’m told I have a lifetime guarantee on the paint job I received to match the rest of my car. The accident was traumatizing though I’m very grateful it wasn’t worse and neither me nor the other driver was physically hurt. But despite the trauma, Crash Champions made it all more bearable. I was in good hands. They did an excellent job on my car. I would definitely recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
When all is done I can do an update. I’ve notified the shop of the bumper not fitting and now they’re trying to get with you to order or switch that part.
Repair Quality - 0.5/5.0 -
I called on Monday and spoke with someone at Travelers but None of the parts fit. I also spoke with Crash Champions on Monday and they are supposed to call me back but I’m waiting.
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
Thank you for all your work. My truck looks amazing! Thank you Katie for everything
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Best car repair shop! Loved it
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was informative and eager to help.
Returned Clean
My Experience - 5.0/5.0 -
So I wasn’t 100% happy. No one informed us the car was not starting and had a check engine light on. No one told us that it wasn’t firing during the repair. No one refilled the coolant on the radiator so we had to take it straight to another shop after pick up. I don’t understand why they would allow my 16 year old to drive off in a car with issues without sharing with us they needed to be fixed elsewhere. Another $600 had to be dropped same day bc no one informed us. Not happy.
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
The physical repair was fine but they didn’t refill the coolant in the radiator and allowed my kid to drive off with the check engine light on. When he went back they said he needed a new battery????? And said it’s bc the jeep is over 5 years old. Why would they let him drive off with issues?? Also when we had it looked at it was the coolant which is incredibly dangerous. I was very unhappy they did this putting our car at risk and his life. Unfortunate bc the collision repair was good.
Customer Service - 1.5/5.0 -
No one told us what was wrong or refilled the coolant.
My Experience - 5.0/5.0 -
You all made everything very easy from drop off to pick up and we appreciated the updates throughout the week.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Katie was amazing and thorough. She let me know everything every step of the way. I was not concerned at all about my car being there. They also worked on the car and got it done in the time they estimated. Alicia was also great she answered my questions and when I had an issue getting the texts during the repairs she fixed it right away. Everyone was super nice. Thanks for getting my girl back in running order and cleaned up nice
My Experience - 5.0/5.0 -
Very happy with the professionalism and service. Thank you