Crash Champions #0696 Wesley Chapel
In operation 5 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Wonderful job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Came out fantastic
Customer Service - 5.0/5.0 -
Totally kept me updated on the progress of the repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
The repair process begins with making an appointment. I made the appointment and then within 24 hours I was called that they had to cancel the appointment because the Customer Service agent would not be available. So I asked about an earlier appointment or an appointment the next day and I was given an appointment at 9 AM on May 27 and I arrived a couple minutes early. I had to wait 15 minutes for the Customer Service agent to assist me. I didn’t understand why I made an appointment for 9 AM when he wasn’t going to be available until 9:15 AM. Then the customer service agent indicated that he would be calling me every Day or texting me every day to let me know the status of my car. During the entire almost 2 weeks of the car was at your facility, I actually only had two calls from him. Otherwise, he kept sending text messages, giving me quotes on how much the repair was gonna cost, and my share of the cost was zero and every one of those texts indicated that the car would be ready on Friday June 5. On the afternoon of Friday, June 5 I had not received a text message that the car was ready, so I called and that was the only second time that I had spoken with a customer service agent who told me when the part had arrived, which I had already known, and there was a defect in the paint job and so the car would not be delayed until Monday or Tuesday. Sure enough, the car was delayed until Tuesday, June 9 which is when I came to pick up the car. So communication was not the best. The last point to bring up is that the rear fender part that was damaged was silver and color and I do not know whether or not this survey will allow me to send you the picture of it, but I know the Customer Service agent had a picture of it and visualized it with me when I dropped off my car. The part was replaced with a part that is black in color. It looks OK but it was not the color of the original part that was damaged and he said nothing to me about that. I suspect he overlooked that completely. Now I could tell you the stories and problems that I had with enterprise for the car rental, but I suspect that was not your problem. Thus, now you understand why I gave you a rating of seven.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They went above and beyond to make sure my cat was better then new
Customer Service - 5.0/5.0 -
They went above and beyond to make sure my cat was better then new
Returned Clean
My Experience - 5.0/5.0 -
Car looks brand new! Thank you
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
The best service and work
Repair Quality - 5.0/5.0 -
Very quick and amazing service. They even cleaned my car perfectly!! I was updated along the way.
Customer Service - 5.0/5.0 -
Everyone was kind and thorough in their communication
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team was excellent, and the repair was done in only one day
Customer Service - 5.0/5.0 -
The team was comunicating any updates immediately.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
And they're really nice people to deal with too..
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I am happy since Jeremiah took over my case. Bill never called back or kept me informed of the status of I look forward to great results. JM
Likely to Recommend - 5.0/5.0 -
I will return again if necessary without hesitation. I will share my jubilant experience with my many banking teammates and clients. Reminds me of the mom and pop sores back home.
Repair Quality - 5.0/5.0 -
Excellent job! Operated as if it was their own personal vehicle. Jeremiah and team are awesome!
Customer Service - 5.0/5.0 -
The comfort level and going the extra mile exudes the Make it happen atmosphere and attitude in every department.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kind and helpful
Customer Service - 5.0/5.0 -
Kind and helpful
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
It is not as good as before
Customer Service - 3.5/5.0 -
The changed parts don't seem as good as new. There was a miscommunication issue.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All repair work was done in a timely fashion with good communication.
Customer Service - 5.0/5.0 -
Answered all questions.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service , great customer service.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Exceptional experience. Professional in all aspects. Extremely satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience. Professional from start to finish, and done rather expeditiously.