Crash Champions #0711 Concord Fremont

4.9 (926reviews)
98%
2001 Fremont St,  Concord,  CA  94520
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In operation 27 years, 4 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (926)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professionalism, and attention to detail. Many highlighted the exceptional repair work, with vehicles returned looking brand new, thoroughly cleaned, and vacuumed. Communication was a standout strength, with customers appreciating frequent updates, clear explanations of the repair process, and proactive coordination with rental car services. Timeliness was also commended, as repairs were often completed ahead of schedule. A few customers noted areas for improvement, including occasional scheduling follow-up gaps and rare reassembly concerns, but these were isolated comments shared directly by customers. Overall, the vast majority expressed high satisfaction and a strong willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"Very well done and extremely quick with the repairs. Friendly customer service and very attentive."
"... and showed genuine compassion after my accident. They returned my vehicle looking amazing inside and out." Read more
"Quick, efficient and high quality work."
"Such impeccable attention to all details. And everyone was very kind and helpful"
"Very professional and did a very good repair job. And the car was sparkling clean when I picked it ..." Read more
"Shoutout to Crash Champions! They promised two weeks, but had my car back in just one. Thats what I call fast service!"
"Excellect! Earlier than expected and great service."
"Vehicle done ahead of schedule."
"We loved that it took less then a week to get the repairs done 😊👍"
"En 4 días mi carro estuvo listo."
"Fast easy and efficient with great communication updates. Took my car in on a Monday and repairs were finalized ..." Read more
"The online alerts and status bar was very informative."
"Great service. I was updated all time about my car status. Professional staff."
"Fantastic customer service, communication was wonderful and made the process so much smoother"
"The process went very smoothly, communicated very well and got my car fixed in a timely manner. I would definitely go back"

My Experience

Great service provided. Excellent customer service from the time I got there to picking up my car exceeded my expectations and pleased with the overall service. Not only was my car fixed but it was also detailed looking like new.

My Experience

I appreciate your professional diligent and fast service.. This whole experience has been an inconvenience, but you made it tolerable. Thank you.

Likely to Recommend

Repair Quality

Very professional and timely. Will definitely be coming back for future work. Thank you

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very thoughtful and considerate. Kept me informed throughout the process and did the work very quickly. Just wish it wasn’t so expensive. But I also understand that these things can get costly.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fast and great service, very friendly and supportive staff

Likely to Recommend

Repair Quality

Customer Service

Very friendly and fast service. Accommodating to all my needs. A+ service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great work, thanks a lot

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Incredible service by everyone at Crash Champions. They were extremely professional and communicative throughout the process. Body work was amazing

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Crash Champions are good hard workers and they get the job done well and quick, they are excellent. Thank you for the amazing repair work.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The staff was very curtious and timely. We appreciated their care and in providing a shuttle service to bring me back to pick up my car.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service and was done ahead of schedule. I also like the automated system that tells you the progress.

Likely to Recommend

Have used multiple times and would recommend.

Repair Quality

Quick, efficient and high quality work.

Customer Service

Great customer service. Highly attentive and very communicative.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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