Crash Champions #0715 Lafayette

4.9 (1,329reviews)
98%
3434 Mt. Diablo Boulevard,  Lafayette,  CA  94549

In operation 27 years, 4 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car

Reviews (1,329)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for exceptional service quality, clear and proactive communication, and timely repairs. Many highlighted the high standard of workmanship, with vehicles returned looking brand new or better than before. Frequent text and email updates throughout the repair process were widely appreciated, making customers feel informed and at ease. Repairs were often completed ahead of schedule, and thoughtful touches like vehicle cleaning and rental car assistance were noted positively. A few customers mentioned minor concerns, including unexpected cost increases without prior notice, occasional delays, and isolated cleanliness issues upon vehicle return - all noted directly from customer feedback.
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"Excellent customer service and pleasantly surprised car was repaired and ready ahead of projected schedule."
"... communicating with me to let me know how things were going. They finished the job a week ahead of when it was scheduled to be completed. The car looked great after ..." Read more
"... were courteous. The car looks beautiful. The job was completed in less time than originally quoted, at a lower cost than the BMW collision company. We ..." Read more
"I got a call it was ready on a Friday when in fact it was not ready for pick up until Monday afternoon."
"Originally said 1 week and was 2 weeks."
"I received daily alerts as to status"
"Great communication throughout the process. Bumper looks great!"
"Communication was clear and timely."
"... a great job. Their customer service was excellent providing me with frequent updates on what phase of the repair they were in. Their time estimate was ..." Read more
"Service and communication was mostly good but i never received an email ahead of time asking for the final increase in price and not anyones fault, ..." Read more

My Experience

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Fast & good work

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We have come back for several repairs. This was a non-insurance covered repair and we chose to do it here!

Repair Quality

We need to bring the car back in because the bumper is coming loose. We also need to have the plug for the tow hitch put on because it was not ordered with the bumper replacement.

Customer Service

Great service! Work completed quickly and efficiently!

Returned Clean

My Experience

Rich was great, and the entire process, communication and the body work itself, including Insurance coordination, was flawless.

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Great place. So quick and very informative and friendly

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Great!

My Experience

I appreciate how clear the communication was from Rich every step of the way. I also feel that the parts and work were all done as efficiently as possible

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Love it

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Rich at Lafayette shop was amazing! Communicated with me the entire time. Excellent customer service!

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I was kept up to date on progress and the work was well done.

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Returned Clean

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Ron went above and beyond expextations. I have an old car with delicate paint. He knew exactly what to do and added great advice

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Returned Clean

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Returned Clean