Crash Champions #0715 Lafayette

4.9 (1,286reviews)
99%
3434 Mt. Diablo Boulevard,  Lafayette,  CA  94549

In operation 27 years, 4 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car

Reviews (1,286)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. Communication was a standout strength, with frequent text, email, and phone updates keeping customers informed throughout the repair process. Timeliness was also highly regarded, as numerous repairs were completed ahead of schedule. Staff were widely described as professional, friendly, knowledgeable, and attentive. A few customers noted areas for improvement directly from their comments, including occasional delays, billing transparency concerns, and vehicles not being fully cleaned before return. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"... member was so professional, helpful and knowledgeable. The repair was perfect and they even detailed the car. I would recommend Crash Champions to anyone looking ..." Read more
"Excellent communication from the office staff. Beyond happy with my vehicle's repairs."
"... Champions in Concord that had previously fixed my car. The work done was extraordinary, and the customer service was exemplary." Read more
"Friendly, knowledgeable, efficient service"
"These are small issues compared to the good work they did on the repairs but they detract from their customer service scores ..." Read more
"Everyone was polite and helpful. The work was done a week early and looks perfect. The man at the desk took care of my rental car when ..." Read more
"Excellent customer service and pleasantly surprised car was repaired and ready ahead of projected schedule."
"... were courteous. The car looks beautiful. The job was completed in less time than originally quoted, at a lower cost than the BMW collision company. ..." Read more
"The car was ready a week ahead of schedule."
"The repairs were completed more quickly than originally committed. I received regular updates on the progress."
"I received daily alerts as to status"
"Great communication throughout the process. Bumper looks great!"
"Very professional. Great communication before and during the process. The text and email updates were really appreciated"
"... a great job. Their customer service was excellent providing me with frequent updates on what phase of the repair they were in. Their time estimate was right on. Friendly, ..." Read more
"Told at 9am the car wouldnt be ready until the next day. Then told at 330 it was ready so I hustled to get ..." Read more

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Customer Service

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They were very easy to work with

Repair Quality

My car looks great!

Customer Service

Wonderful people to work with everything was seamless!

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My Experience

Great customer service. Awesome repairs will continue to bring my truck here whenever it needs repairs.

Likely to Recommend

Yes, I would recommend all of my friends and relatives to this particular location.

Repair Quality

The repairs look amazing, my truck looks brand new.

Customer Service

Customer service was AMAZING

Returned Clean

My Experience

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Repair Quality

Customer Service

My Experience

Your team made the process easy and smooth for me. Your adjuster Julian was a great communicator.

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Repair Quality

Great job

Customer Service

They did a great job!

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Yay, such great service and communication. Great experience.

Customer Service

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See above

Repair Quality

Customer Service

It appears that the tire rims on the damaged side of the car, were also damaged. But of course it’s pretty difficult to tell at this stage of the game. Even immediately after the accident would’ve been difficult to tell. Crash Champions is a little automated. Not really my cup of tea. But I guess they did a pretty good job.

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Repair Quality

Friendly, knowledgeable, efficient service

Customer Service

Helpful, friendly, knowledgeable and efficient

Returned Clean

My Experience

Excellent customer service! Great job!!

Likely to Recommend

My new #1

Repair Quality

100% satisfied

Customer Service

Exquisite workmanship. Kind, supportive, intelligent customer service.

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Repair Quality

Customer Service

My Experience

Crash Champions did a great job repairing our car. They were able to install the parts quickly and worked with Big O tires down the street to replace the tires. Julio kept me informed each day on progress.

My Experience

Very proffessional and helpful

My Experience

Great service- car looks great- thank you!!!

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Customer Service

My Experience

Service was excellent and I'm completely satisfied.

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Repair Quality

Great 👍

Customer Service

Returned Clean

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Great service

Customer Service

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Repair Quality

Great service, communication and final product

Customer Service

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As stated in first paragraph, satisfied and would recommend their services.

Repair Quality

Customer Service

Work was completed as arranged. They kept me informed of the progress. Helped me to and from car rental. And Julio was extremely professional and courteous in all our interactions. I would recommend them.