Crash Champions #0712 Concord VDM

4.8 (1,841reviews)
95%
2260 Via De Mercados,  Concord,  CA  94520
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In operation 27 years, 4 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (1,841)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, professionalism, and outstanding repair work. Many highlight that vehicles were returned looking brand new, with repairs completed ahead of schedule. The team receives high marks for clear, frequent communication and proactive updates throughout the repair process. Customers appreciate the seamless coordination with insurance and rental cars, reducing stress during an already difficult time. The cleanliness of returned vehicles, often detailed inside and out, is a recurring positive highlight. A few customers noted areas for improvement, including occasional miscommunication on timelines, isolated quality control concerns, and some instances of missing items or incomplete repairs, all of which were flagged directly by customers. Overall, the vast majority express strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Service was amazing! I was kept informed throughout the whole process."
"From start to finish. Excellent customer service. Great Communication. They even detailed my car once it was returned to me. Definitely ..." Read more
"They didn't take long to fix the problem; they were very polite and responsible about getting the work done as quickly as possible. Everything went very well—100% ..." Read more
"sloppy work"
"finished expertly to brand new condition. Finished days ahead of schedule! Great job!"
"The work was completed 3 days sooner than expected."
"It was actually ready before the day it was promised, which was very much appreciated!"
"... my damaged front hood is excellent! Not only that they only took three days to fix it when I figured it was gonna take them five days. They were cordial and ..." Read more
"It was done 5days before the promised date"
"Terrific communications, clear, concise, and frequent"
"Crash Champions kept me updated via text at least twice a day."
"... product was EXACTLY what we had hoped for. There was some delay in communication, but once we had that resolved, the work was GREAT!" Read more
"The receptionist was very thorough and patient throughout the whole process. I felt very welcomed and informed throughout it."
"The communication and constant update was really helpful and make my experience more enjoyable"

My Experience

They made it so easy to get my repair done the place was very clean and smelling good, so was my car , front desk and manager very friendly, definitely recommending this shop

Likely to Recommend

Absolutely

Repair Quality

Great experience interacting with front desk Martha and the GM Karen ,

Customer Service

Always kept me updated

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Service was excellent and the staff was great. Thanks Karen for all your help.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Repairs were quick and extremely well done Karla was amazing in explaining the process and keeping me up to date as repairs went on.

Likely to Recommend

Repair Quality

Everything went smooth, was in schedule, and courteous!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Although the repair took longer than initially estimated, I understand the delay that slowed the progress.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Thank you

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

From the staff on the phone who helped with scheduling and questions to James who was my point person, the process of arranging and getting our vehicle repaired very painless. The repair itself was perfect and the car looks like new!

Likely to Recommend

Repair Quality

We worked together to get the best fair outcome for all involved.

Customer Service

Karen, the manager, handled my case. I came in to check things out before committing to Crash Champs. I've had recent experience with shops due to some car thefts. I was positively over whelmed by Karen. A true "Gear Head" who knows her craft from the rubber thru the suspension, the chassis to the body components. She even taught this old dog a new trick or two with plastic part repair over the metal I'm used to. A to Z, I thought Karen had integrity, Knowledge and personality. Give that Girl a contract! As Snop Dog might say. Very positive feeling about using CC. Hope not to see you again but if misfortune comes I'll be coming to you.

Kept me Informed?

Yes

Ready on Time?

No

Translated from Spanish by Carwise
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Likely to Recommend

Repair Quality

very good

Customer Service

Muy amables

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great Service!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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