Crash Champions #0712 Concord VDM
In operation 27 years, 4 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Service is exceptional
Repair Quality - 5.0/5.0 -
Service is excellent, they are true to their word. They will tell you exactly when your vehicle will be done and provided daily update so you know what is going on each day.
Customer Service - 5.0/5.0 -
Employees are very helpful, once they see you they are concern and making sure you’re being helped.
Returned Clean
My Experience - 5.0/5.0 -
Very good personable service. Definitely took an interest in what I needed done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was helpful
My Experience - 5.0/5.0 -
They answered all of my questions, did a great job repairing my vehicle and had it ready for pickup sooner than scheduled.
Likely to Recommend - 5.0/5.0 -
I would highly recommend Crash Champions to friends and colleagues.
Repair Quality - 5.0/5.0 -
Excellent repair on my vehicle, great communication and all staff were both courteous and helpful.
Customer Service - 5.0/5.0 -
They over exceeded my expectations including explaining the repairs in detail and answering all my questions.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
They made my car very dirty inside and won’t clean it for us
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
likely to recommend
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0 -
Very satisfied from customer service
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
When I first came to pick up my car, I was unhappy with the job they did aligning the whole front bumper, lights, and hood together. Gaps were not the same and between the panels was uneven to the touch. I told them to fix it. I came back the next day, and the work was better, but one headlight was slightly lower and one slightly higher than what it was set in. I was told that was the best it was going to be based on the parts ordered (not OEM). So, while turn around time ended up being pretty quick, and the people (front desk, manager, initial greeter) were very friendly, I feel like the actual work on the car needed more attention to detail.
Customer Service - 4.5/5.0 -
The front desk worker was very friendly and helpful in getting in touch with the insurance company and rental car. Xavier was friendly, and tried to be helpful, but it seemed like he didnt understand why I was unhappy with the work that had been done initially on the car. When I spoke to the female manager (Mrs. Lopez?), I felt better about the work that was done the second time around. She was very knowledgeable.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The process was seamless and well organized. All of the employees were very professional and easy to work with. Theresa was exceptional. The quality of the work was also exceptional and they went above and beyond to provide excellent service and care. Exceeded above and beyond expectations.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
The repairs look great.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will use them again, and recommend them
Repair Quality - 5.0/5.0 -
The whole team was great, Martha, and my service guy, were both fantastic!!!
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
My Experience - 5.0/5.0 -
James was awesome. Done in less time then expected. Totally brand new. So happy 😊 bc I hated my rental.