Crash Champions #0712 Concord VDM
In operation 27 years, 4 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
I have $250.00 owed to me from a deductible , no one knows when I'll get it & I feel no concern from the staff. I've paid in full through my insurance company & they (Mercury) have sent you a check for the $250.00 & it's been processed on your end as per Mercury
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I got the message my car was done, went to pick it up, the work WASN'T done! Major face slap. I don't get that. Looks like Mike's Auto body has lost it's shine. How does someone look at a car, see the work isn't done, then send a message to pick it up? LOTS of incompetence going on there. I've trusted Mike's for over 20 years. Now I have to find a new competent shop. Sad. Very sad. Oh, you can find my review on Yelp too.
Likely to Recommend - 0.5/5.0 -
I've trusted Mike Rose Autobody for over 20 years. They used to do exceptional work. Now they've been bought out by Crash Champions. I got a message that my car was done, went to pick up, lo and behold, the damage was NOT repaired. I was dumbfounded. The girl at the desk had no idea what was happening and couldn't answer my question on why the work wasn't done. All she could say was, "There was no order put in". I had the estimate in my hand. All she could do was shrug her shoulders and say, "I'm new". Thank God Alphonso is still there, he came out and straightened her out, helped guide her through the process, to which she appeared to be oblivious. They've had my car for over two weeks, (after trying to get an appointment for over a month), and now I have to wait again. I hope Mike is enjoying playing gold somewhere after selling out. Now I have to find another competent shop for my bumps and bruises. So sad. Very sad. Another one bites the dust..
Repair Quality - 0.5/5.0 -
I've trusted Mike Rose Autobody for over 20 years. They used to do exceptional work. Now they've been bought out by Crash Champions. I got a message that my car was done, went to pick up, lo and behold, the damage was NOT repaired. I was dumbfounded. The girl at the desk had no idea what was happening and couldn't answer my question on why the work wasn't done. All she could say was, "There was no order put in". I had the estimate in my hand. All she could do was shrug her shoulders and say, "I'm new". Thank God Alphonso is still there, he came out and straightened her out, helped guide her through the process, to which she appeared to be oblivious. They've had my car for over two weeks, (after trying to get an appointment for over a month), and now I have to wait again. I hope Mike is enjoying playing gold somewhere after selling out. Now I have to find another competent shop for my bumps and bruises. So sad. Very sad. Another one bites the dust..
Customer Service - 0.5/5.0 -
I've trusted Mike Rose Autobody for over 20 years. They used to do exceptional work. Now they've been bought out by Crash Champions. I got a message that my car was done, went to pick up, lo and behold, the damage was NOT repaired. I was dumbfounded. The girl at the desk had no idea what was happening and couldn't answer my question on why the work wasn't done. All she could say was, "There was no order put in". I had the estimate in my hand. All she could do was shrug her shoulders and say, "I'm new". Thank God Alphonso is still there, he came out and straightened her out, helped guide her through the process, to which she appeared to be oblivious. They've had my car for over two weeks, (after trying to get an appointment for over a month), and now I have to wait again. I hope Mike is enjoying playing gold somewhere after selling out. Now I have to find another competent shop for my bumps and bruises. So sad. Very sad. Another one bites the dust..
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 1.5/5.0 -
I believe they supposed to do my ring the back right side fix, and they forget
Customer Service - 4.0/5.0 -
The ladies in the front desk nice costumer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Very good status updates.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did good however the job is not complete. The damage to the Leer shell was not repaired
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks great very happy
Customer Service - 5.0/5.0 -
You did a very fine job thank you very much
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 0.5/5.0 -
Dropped my car off only to be told 4 hours later the part is on back order and come back to get my car. I understand the supply chain issue. However, the shop should have known it was back ordered before I wasted my time dropping off the car only to waste more time picking the car back up.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great
Customer Service - 5.0/5.0 -
The work they did looks wonderful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Satisfied… switched from mikes auto body to crash champions mid job