Crash Champions #0727 Burke South
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
- Russian
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Parts have fallen off, motor leaking oil and an error code
Customer Service - 1.5/5.0 -
You took 3 months to complete the job then returned my vehicle with a cracked window, broken door clip, deff fluid engine code, and above all a severe oil leak.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service awesome body work as well as the lining of my frame it looks exquisite! Appreciated the detail and the fast turn around.
Customer Service - 5.0/5.0 -
Everyone was so friendly and nice!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Customer service was awful. All the people I dealt with was condescending, disrespectful, not true on their updates. My husband and myself were not treated as valuable customers.
Repair Quality - 4.5/5.0 -
My windshield water container is leaking, it seems to be broken.
Customer Service - 0.5/5.0 -
Maria Liar was always very short of time to answer my questions on the phone. And when I went to pick up my car she was very condescending and rude. Mel the manager would not give me a specific answer on the status of my car. He will try to foul me thinking I was not understanding and tell something else to my husband. The customer service was awful all the way to the end.
Likely to Recommend - 0.5/5.0 -
I will actively tell people to avoid Crash Champions and tell them what happened to me.
Repair Quality - 0.5/5.0 -
I was not told that you did not work on Sprinter RVs until work had begun, then I was expected to provide a vendor for inside work.
Customer Service - 0.5/5.0 -
In addition to previous comment, communication was spotty and I had to tow the vehicle to another shop. Not all removed parts were kept.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Never . Can’t deal with rude people
Repair Quality - 1.5/5.0 -
Rude team to deal with . They are doing you favor . I would never go back to this company . Also make it a point to tell everyone to not go to them. They take you for granted … don’t return calls . Talk rudely . I expected Better from their receptionist - Maria
Customer Service - 0.5/5.0 -
Worse experience with the receptionist (Maria )
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
With supply chains I have been frustrated at the time it took and the personal cost to me to have a rental car for so long while I waited for it to be completed but overall happy with service
Likely to Recommend - 0.5/5.0 -
No lo recomiendo no saben ser su trabajo todo dejan desconectado cables colgando y le faltan piezas aki carro
Repair Quality - 0.5/5.0 -
Me siento muy muy desepsiona desde febrero q llebe mi carro y asta el día de it octubre 23 no lo n dejado arreglado ya yo ba aser la onceava bes q boy porq no lo dejan bien boy porq le falta alguna parte q no le pusieron y regreso con otro problema en el carro y ya casi el año y no lo arreglan ya estoy cansada de tanta vuelta yo no recomiendo este taller son muy I responsables estoy muy decepcionada de ellos. Y espero q a otra personas no pasen por esto porq es muy cansado y enfadado 😡😡🥹😭😢
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 0.5/5.0 -
For all the reasons I mentioned earlier!
Repair Quality - 2.5/5.0 -
It looks good, at least from the outside, but I would have to wait and see for few weeks ...
Customer Service - 0.5/5.0 -
It was delayed by over a month. When I received it, it had 3 problems: 1. The wheel cover on the body was not repaired. I was told someone would contact me to arrange a date to fix it at no charge. I have not received a call yet. 2. The passenger side seat had some sticky substance on the head rest. When I pointed it out as I was about to leave, it was fixed. 3. Upon arriving at home, I was looking for my home charger and NEMA adapter in a tesla provided black bag and it was not there. I called the shop (533 Burke Street, San Jose, CA 95112). After a number of calls, the manager told me that it was not there and there is nothing she can do about it. A simple sorry! I asked for a process to complain and she said there is no process like that. She said their employees are of high integrity when I did not suggest anything other than it was missing and asked to locate it. The charger and the adapter cost about $250 on tesla site. It was in the shop for over 2 months. I have triple checked in my house and I clearly remember to leave it in there thinking it will be useful after taking every other belonging in the car on the day of the accident. I was already in distress on that day. I have absolutely NO reason to lie for a $250 item on a $70k+ car. I was patiently waiting for my car, not complained for 2 months and I am having to go through this. The management at 533 Burke St, San Jose did not handle this well!! Simply rejecting my claim is definitely not good customer service! I hope this gets addressed soon by the Crash Champions corporate! Thank you! Vinay (Job# 45160)
Likely to Recommend - 3.5/5.0 -
I would’ve given a 10 but I didn’t like the fact that I wasn’t able to drive my car while we waited for 2 weeks for the parts to arrive. I needed a car to and from work, really inconvenient
Repair Quality - 5.0/5.0 -
I’m 100% satisfied with the work and quality done to the vehicle
Customer Service - 5.0/5.0 -
Vince was great with keeping my updated with the status of my work order. Great customer service !
Returned Clean
Likely to Recommend - 5.0/5.0 -
The recommendation from Mercedes led to to use pan American in 2019 and led to my return in 2022 when needed
Repair Quality - 5.0/5.0 -
In talking with Isela I learned of a lot of the complicating factors with my MBZ repair and I appreciated her final update.
Customer Service - 5.0/5.0 -
The satisfaction I had with Isela was clear. She had taken over from Vince whose communication was curt bordering on rude, incomplete nor was it timely. Isela provided timely updates on the repairs, causes for delays and informed me if I could help her.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice and good service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
All was great and work completed in a timely manner
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 0.5/5.0 -
My comment is not point to this time. I’m referring my dissatisfaction to the time when I bought my car for repair on 3-14-2022. Basically, it’s less than 6 months, the paint job that was done was already peeling. I’m deeply disappointed that a reputable company like your’s can deliver such mediocre job.