Crash Champions #0733 Novato
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Great job, came in at the estimate, thanks! My only request would be more communication about when to expect the car to be done. I got a text after dropping it off and then not again until after I'd picked it up. I called at the end of the 2nd day to find out the status, otherwise I think the car would have been kept another night.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great job on car, came in at estimate, thanks! Only request would be better communication about when the car would be ready. I got a text after dropping off the car, and then not again until after I picked it up. I called at the end of day 2 to get a status update and they said it works be done soon. If I hadn't called I think the car would have stayed another night.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Many thanks to Mike Yerby and Jon Conti for their superb help and communication throughout the process!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Steve, who helped get my fathers mirror replaced on his truck was extremely helpful and friendly. I highly recommend Crash Champions!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My sincere thanks to the entire crash champions staff - car came out looking brand new! Many thanks - Doug emery.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My thanks to Steve Zeidan, and the entire Crash Champions staff. My car was repaired in four days - amazing efforts! Doug
My Experience - 5.0/5.0 -
As always the best auto body shoo-in Marin, not just Novato!!! Al of the Staff are kind.good listeners willing to take that extra step with their clients! Hoping however I rarely have the need to renew our relationship!!!😉
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I'm extremely happy with with quality of work along with an outstanding staff. I will always bring my vehicles here. Troy has always been there and wouldn't trust anyone else. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Your survey is insufficient for an excellent company formly known as Blake's Auto Body. Troy along with his staff have always been the best. I'd only take my vehicles to Troy.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
My cargo mat went missing while it was at crash champions. I called them 5 times about it and finally talked to the manager who said it wasn't their problem. they said that there was no reason for them to be in the back but they detailed the car and there was zero dog hair in the back so that was not true.
Returned Clean
My Experience - 5.0/5.0 -
The repair is great! The communication was a little rough for the first few weeks but all good. Thank you!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Communication in the first weeks was a little rough. Phone messages not returned, hung up on, etc.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Steve is awesome!! I will definitely do a 10/10 on the survey i get from my insurance company
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Steve was great! They were awesome. They even cleaned the glass out of my car.
Likely to Recommend - 4.5/5.0 -
You do nice work
Repair Quality - 2.5/5.0 -
Have a rattle in the new door… will bring it back when you are ready to fix it. .
Customer Service - 4.0/5.0 -
Have a rattle in the new door… will bring it back when you are ready to fix it.
Returned Clean
Likely to Recommend - 5.0/5.0 -
All people
Repair Quality - 5.0/5.0 -
Everything looks great
Customer Service - 5.0/5.0 -
They doing a great work on my vehicle as a professional Especial Estive one of the champions he is very nice and friendly. ⭐️⭐️⭐️⭐️⭐️
My Experience - 5.0/5.0 -
Troy is the best. You always taking excellent car of my car. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I checked with 4 different body shops beforehand, and Troy at Crash Champions in Novato had the quickest turnaround, best price (by far) on the estimate, and attentive customer service. They provided direct communication with my insurer, so I didn't have to deal with handling the claim. I'd recommend this shop to others because they handled the repair so easily and professionally.
Repair Quality - 5.0/5.0 -
Everything went smoothly, the repair was thorough and expertly done.
Customer Service - 5.0/5.0 -
The team was responsive, answered the phone promptly, explained the process and were completely on top of my repair from day one through completion. Friendly and cheerful professionals who made me feel like I was in good hands with every interaction. IN the Novato shop, I was working with Troy for the body work and with Cindy at the front office for paperwork. Both were excellent.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The people at Crash Champions are the most wonderful group of individuals, truly….kind and considerate, professional and thorough. I would recommend them highly.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great job, it took 22 days to get my car back, but they call me and explain why it was because their worker was sick. That is understandable
Customer Service - 4.5/5.0 -
Great