Crash Champions #0743 South Loop
In operation 5 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
I was totally satisfied due to the fact that they kept me updated every step of the way and informed about everything communication was great customer service was excellent and the price was amazing I will be recommending them to everyone thanks so much crash champions
Likely to Recommend - 5.0/5.0 -
Absolutely amazing
Repair Quality - 5.0/5.0 -
Great
Customer Service - 5.0/5.0 -
Everything was excellent communication was awesome and everyone did a amazing job thanks
My Experience - 5.0/5.0 -
I am completely satisfied with my repairs!!! Mr Anthony was absolutely amazing and professional. I give them All a 10 for excellent service!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Anthony and the team there was Awesome!! Excellent Professional Service!!!
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Everything was fixed, but does look like a new scratch was left that wasn’t there before I dropped the car off.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
After Euro collision left me high and dry...Crash champion started new with my claim and followed it through completion. Carlos was amazing through text and phone calls kept me abreast of of my repair process up until pick up day. They completed my repairs before schedule and did an amazing job. I highly recommend them for car repair. Thank you Crash Champions. C. Bonds
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0 -
But some not fix yet they say no problem but I hope they fix it
Repair Quality - 4.0/5.0 -
I be back Tuesday tomorrow morning because something missing
Customer Service - 4.0/5.0 -
I be back tomorrow morning Tuesday because something missing
Returned Clean
My Experience - 5.0/5.0 -
The service was great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service was good
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My family has been coming here for years when you were euro collision. It’s always great become a repeat customer. Your professionalism and wonderful customer service and care will have me coming back and my family thank you so much again. I’m a repeat satisfied customer and will continue to be one no matter the circumstances. Tony was Great also!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, professional quality work. Thanks so much.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very excellent service! Repaired my car really fast and the staff was very professional and knowledgeable about the repairs. Highly recommended!
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service, great job - one constructive comment - it can be hard to get through the front desk but worth the effort, as this shop does a great job.
Likely to Recommend - 0.5/5.0 -
Because of Tony I am giving it a one but I wish I could give it a zero.
Repair Quality - 4.0/5.0 -
I don't know how the dashboard was reading Hood open when from the outside it looked clearly closed and nobody saw this before giving me my car back.
Customer Service - 0.5/5.0 -
honestly I would give this a zero if I could one is a little generous. There was little communication. Everytime I called to check about my car I was told Tony was on a call with another customer and would call me back, only to have to reach out to him hours later because he rarely called back. Two weeks after I turned my car in and when I was supposed to pick my car up I was told crash champions was shipped the wrong bumper and needed a new replacement as it was too short for my car. Tony did not know when the replacement would come but would call me back either way the next day. When he didn't call as of 3:30 the next day I reached out. I was now told the car was waiting on a bracket that was missing from the shipment and he would reach out to me when he knew when the bracket would come. Half an hour later someone from the shop called me to say I could pick my car up at 9:00 a.m. the following morning. When I showed up at 3:45 the next afternoon Tony stormed into the front room demanding to know why I was there as the car was missing a bracket and he had said he would call me when it came in. I felt humiliated as there are many representatives from the company and fellow customers standing around. When he asked a fellow coworker if my car was ready the coworker informed him it was upstairs ready it just needed to be cleaned. I feel like my car was neglected and I'm very confused as to why the representative I am working with does not know the state of my repairs. Not to mention it makes me question how long was my car was sitting upstairs collecting dust considering how filthy it was inside and out when I picked it up. I was offered a car wash but if this is how I'm treated as a paying customer why would I come back on my free time to have the shop clean my car? I will never be working with crash collision again due to my interaction with Tony and I will be telling everybody I know not to work with this company if this is who they have representing them.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
There were some miscommunication earlier in the process about the car drop off, parts deliveries and job timing which I thought could have been handled better. Felt like I had to force the issue a bit but overall I’m good with the service