Crash Champions #0759 Monroe
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I appreciated the open communication and daily updates on the repairs. The initial estimate was very accurate and when complete we went over the final invoice. There were no surprises!
Likely to Recommend - 5.0/5.0 -
Eric was great to work with.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Only 1 hiccup the passenger door handle was still not functioning after I picked it up. However the shops manager was more than willing to fix it and have it looked at
Repair Quality - 4.0/5.0 -
Overall a very long process. Vehicle was dropped off 10/20/25. I didn't get it back till 2-26-26 The work preformed from crash champions Monroe was excellent. However the litigation between insurance company and shop was very strenuous. As my coverage only covered 30 days of rental and the 1st 45 days it was "at the shop" Was just that litigation no work preformed by the shop. So afterwards I had to pay out of pocket for 3 months almost for my rental. Really a displeasure.
Customer Service - 5.0/5.0 -
The shop especially Eric at the Monroe location were absolutely top notch. Couldn't have asked for a better experience
Returned Clean
Likely to Recommend - 1.0/5.0 -
Don't waste your clients time and money by closing early and not picking up the phone. Why turn on the answering machine before 5? What reason is there for that? It's a body shop not a bank.
Repair Quality - 4.0/5.0
Customer Service - 1.0/5.0 -
Calling me at 408 and telling me to come get the car is nice. Unless you shut the phone off at 445 so when I am on the way no one will be able to wait ten minutes because they won't get a phone call to wait. Also they decided not to call me to see how far away I was. Complete negligence
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, great service.
Customer Service - 5.0/5.0 -
Great work, great service.
Returned Clean
My Experience - 5.0/5.0 -
It was a difficult task to find parts for our car, but they were persistent and made do and the repair was excellent
My Experience - 5.0/5.0 -
Second time we have had to use Crash Champions and we were happy both times. Hopefully we won't have to go back but if we do we will go back to them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Took great care of me and my car, even went out of their way detailing it.
Customer Service - 5.0/5.0 -
Great job on my car, fast and super responsive, friendly and even offered to give me a ride home in town if needed. 10/10!
My Experience - 5.0/5.0 -
Work was great, on time, and the communication by Eric was top notch
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Vehicle looks great
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The communication about when my car would be done was great! They kept me updated. It needed up taking close to month before my car was done. Not really their fault, the was a major delay in for the part they needed to finish my car. All associates were very kind and professional.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Thank you for all the work you did and for finishing the last issue the car had. I also appreciated you keeping me informed of the progress. Thank You!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very good service. Thank you
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
I liked the updated communication and they did very nice work.