Crash Champions #0365 Alderwood
In operation 7 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Service Quality
My Experience - 5.0/5.0 -
Fast work and quality. Amazing staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I really appreciated the accommodations and the updates during the repair process. Picked up the vehicle and she looked good as new! Thank you guys!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Beautifully repaired! Nice work!
My Experience - 5.0/5.0 -
Great customer service kept me informed of progress! Concern: Tire pressure sensor is missing from right front tire, according to Discount Tire, where I had to go to have all pressure corrected, after pick up. Did it fall out during repair?
Likely to Recommend - 5.0/5.0 -
Absolutely..
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication and timing. Clean and shiny car. Repair looks like new. Thanks!!
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
Buying after Market parts (non-OEM) is not ideal and quality is noticeably deficient from original parts. Fit was good. paint finish quality is not as good as original. Color was matched well.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Not very confident in the estimation process since it's done with pictures and I had to point out what other shops had put in their estimates as far as replace vs. repair.
Repair Quality - 4.5/5.0 -
It looks good
Customer Service - 3.5/5.0 -
The people at the office were good. I had to call customer service and didn't realize I was calling a general number (not the shop I was working with) and heard what sounded like vacuuming and music. I yelled a few times into the phone and someone finally came on. They told me I could change my appointment, so I did. When I took the car to the shop, they said I couldn't do that and had to keep the original appointment time. That's when I found out that I wasn't talking with the shop as I expected. I was a bit frustrated. The shop then told me I had to ask for the specific shop when I called customer service. It would be nice to note that you need to ask for the specific shop on paperwork since the number I called seemed to be local to the area.
Likely to Recommend - 5.0/5.0 -
Highly recommend
Repair Quality - 5.0/5.0 -
Crash Champions is the BEST business to go to when you need unfortunate car repairs. Their communication is excellent and they kept me a breast of the process. I picked up my car and the repair was excellent, they vacuumed and clear coated my Cruck (car/truck). Highly recommend Crash Champions
Customer Service - 5.0/5.0 -
Excellent communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
The front desk ladies were so friendly and helpful, they made sure I understood the information given and just all around amazing. The car was repaired perfectly and detailed beautifully, very very happy!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff was very friendly and helpful, they went above and beyond to get our vehicle back to us as soon as possible. We had a great experience!
Customer Service - 5.0/5.0 -
As mentioned before I am extremely pleased with how much effort the staff put into fixing, detailing and getting our vehicle back to us as soon as possible
Returned Clean
My Experience - 5.0/5.0 -
Very thorough and good communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caitlyn kept me updated and the car was repaired sooner than I had anticipated. Thank you and well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You guys did a great job!! Thank you!