Crash Champions #0365 Alderwood

4.8 (4,142reviews)
97%
2415 196th St SW,  Lynnwood,  WA  98036
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In operation 7 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (4,142)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new or better than expected upon return. The team received high marks for proactive and transparent communication, with regular text and phone updates keeping customers informed at every stage of the repair process. Timeliness was a recurring highlight, as numerous customers noted their vehicles were completed ahead of the estimated schedule. The friendly, professional, and courteous demeanor of the staff was frequently commended, contributing to a smooth and stress-free experience. Customers also appreciated the added touch of receiving their vehicles cleaned inside and out. A few customers noted areas for improvement directly from their experiences, including the need for clearer upfront timeline estimates, occasional delays in parts, and minor quality control issues such as loose fasteners or misaligned panels. Some also mentioned communication glitches with automated text systems. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... trusting the repairs needed with anyone, but in the end I have been very satisfied with the process and end result from the Crash Champions Alderwood team. From the ..." Read more
"The employees were all very professional and efficient. They were very communicative about every step of ..." Read more
"Best collision repair service I have experienced. Fast, friendly, super communicative. My truck was ..." Read more
"... phenomenal job! They kept me updated with progress and the detail team went above and beyond what I was expecting." Read more
"Some fasteners were missing, some screws were loose. Paint is a little bit lighter than original"
"Half the estimated time . Thanks alot i needed my vehicle back"
"... about every step of the process through text and even got me my car 4 days earlier than the initial estimate. It would have been 5 says early as they finished ..." Read more
"It felt like the repairs took a very long time. Over 2 weeks. I understand some of that was delay in ordered ..." Read more
"It was Two days earlier than scheduled"
"Estimate was for 3 days and it was 1 week."
"... great job keeping me informed every step of the way. They were proactive with updates, explained the repair timeline clearly, and always made sure I understood ..." Read more
"Daily emails, and answered all questions!!"
"Communication was a 10++! I like the fact that they communicated every step interaction about what they ..." Read more
"... service with your company is also pure excellence, but there were some miscommunications and glitches in communication this time around." Read more
"Overall good but the updates were not as useful because there was no estimated timeline details at all. So it felt like ..." Read more

My Experience

The quality of work and the customer service from Tatiana and Emmy was outstanding! I would recommend Crash Champions to all my friends and acquaintances.

My Experience

Beautifully repaired! Nice work!

Likely to Recommend

Actually 20

Repair Quality

The truck was repaired beautifully. It was perfect! And they clean the interior.

Customer Service

They made sure I was satisfied

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The windshield was one of the main issues the car was brought to your company but it was not replaced. The insurance company approved fixing both the windshield and the side panel and you only worked on the side panel without replacing the windshield. Please call me to set a date and time to replace the windshield. 206 712 3133.....Sena

My Experience

Friendly service with the perfect touch of sparkle and humor, timely communication and always kept me updated. Car looks fabulous!

My Experience

The employees (females) at the office were amazing! I was always updated and never left hanging; I selected CC bc of the customer service reviews and they did not disappoint. Have only had my car for a couple hours, but so far all looks good.

My Experience

I really appreciated the accommodations and the updates during the repair process. Picked up the vehicle and she looked good as new! Thank you guys!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I already have

Repair Quality

Looks great!

Customer Service

Courteous and accommodating

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fast work and quality. Amazing staff.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service kept me informed of progress! Concern: Tire pressure sensor is missing from right front tire, according to Discount Tire, where I had to go to have all pressure corrected, after pick up. Did it fall out during repair?

Likely to Recommend

Absolutely..

Repair Quality

Customer Service

Great communication and timing. Clean and shiny car. Repair looks like new. Thanks!!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Buying after Market parts (non-OEM) is not ideal and quality is noticeably deficient from original parts. Fit was good. paint finish quality is not as good as original. Color was matched well.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Not very confident in the estimation process since it's done with pictures and I had to point out what other shops had put in their estimates as far as replace vs. repair.

Repair Quality

It looks good

Customer Service

The people at the office were good. I had to call customer service and didn't realize I was calling a general number (not the shop I was working with) and heard what sounded like vacuuming and music. I yelled a few times into the phone and someone finally came on. They told me I could change my appointment, so I did. When I took the car to the shop, they said I couldn't do that and had to keep the original appointment time. That's when I found out that I wasn't talking with the shop as I expected. I was a bit frustrated. The shop then told me I had to ask for the specific shop when I called customer service. It would be nice to note that you need to ask for the specific shop on paperwork since the number I called seemed to be local to the area.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Highly recommend

Repair Quality

Crash Champions is the BEST business to go to when you need unfortunate car repairs. Their communication is excellent and they kept me a breast of the process. I picked up my car and the repair was excellent, they vacuumed and clear coated my Cruck (car/truck). Highly recommend Crash Champions

Customer Service

Excellent communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

The front desk ladies were so friendly and helpful, they made sure I understood the information given and just all around amazing. The car was repaired perfectly and detailed beautifully, very very happy!!

Likely to Recommend

Repair Quality

Staff was very friendly and helpful, they went above and beyond to get our vehicle back to us as soon as possible. We had a great experience!

Customer Service

As mentioned before I am extremely pleased with how much effort the staff put into fixing, detailing and getting our vehicle back to us as soon as possible

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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