Caliber - Monroe Wa

4.9 (3,019reviews)
98%
17368 West Main Street,  Monroe,  WA  98272
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,019)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting daily text and email updates that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new or better than before. Timeliness was a standout strength, as numerous customers noted their vehicles were completed ahead of the estimated date. Staff professionalism, friendliness, and attentiveness were widely appreciated. A few customers noted areas for improvement, including occasional issues with final repair details, late-stage notifications about pickup readiness, and limited mid-repair communication in isolated cases - all drawn directly from customer comments.
AI-Generated from reviews written in the last 12 months
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"... time was fast even during the holiday season and the quality was excellent." Read more
"... time it took for repairs was consistent and helpful. The quality of work and repairs was superb." Read more
"I'm absolutely thrilled with the fantastic job you guys have done fixing my car. Your expertise is truly appreciated."
"... while paying attention to every detail. They have gone above and beyond to ensure every last inch is as perfect as possible. Their communication and customer service is also ..." Read more
"Bumper was not repaired well. I can still see the dent at certain angles. I did not receive the Tesla p85d ..." Read more
"... situation better. The work looks good on my vehicle and they did it a week ahead of schedule. The automated texts were helpful in knowing where ..." Read more
"... done about 9 days after I dropped it off, but then I got it 2 days after I dropped it off. It was done so quick and it looks so good." Read more
"... know they hustled, knowing I didnt have a rental. It was done before the estimated completion date. Also the final total was under the original estimate. ..." Read more
"... and great explanation of the work completed. Bonus- the repair was completed two days ahead of schedule!" Read more
"... original day I was supposed to pick up the vehicle, I was notified about an hour before the pickup time that my vehicle would not be ready. Unfortunately, because of the Monroe location, that ..." Read more
"... vehicle and they did it a week ahead of schedule. The automated texts were helpful in knowing where my vehicle was in the repair process so I didnt have to worry or ..." Read more
"... It was completed in a very timely manner and I was kept aware of the progress via text and email." Read more
"... understand maybe they are no longer being made but it should have been communicated to me. I knew something looked different when I picked ..." Read more
"I got 1 call the day after I dropped it off. Next call was when it was done. Nothing in between."

My Experience

Really appreciate the consistency of updates I received thru the process. My contract was above and beyond my expectations.

My Experience

My Experience

Workmanship, communication and value were all well-above expectations.

Likely to Recommend

I have already been telling everyone about you all. Monroe is so lucky to have all of you. Right here. Whoop whoop

Repair Quality

Best car experience i have ever had. Between caliber, state farm, and enterprise rent a car, they treated me with such respect and built so much trust, and kept me safe and secure through the entire process. I LOVE THE RESULTS

Customer Service

Best people ever

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Awesome job! Looks like it was never damaged. Staff was polite, professional and kept us up to date throughout the entire process!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Everyone was amazing! Thank you

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Caliber has worked on my truck twice very happy with it and I would definitely recommend them to somebody else

Repair Quality

Customer Service

Did a great job and they got it done quick for me because they knew it was my work truck very happy

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great service

Repair Quality

Kept me up to date, even dropped off my vehicle at my house for me which was really convenient because I was working out of town and had no way to pick it up during open hours.

Customer Service

Back to the dropping off my truck, great service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Translated from Spanish by Carwise
Translation unavailable. Please try again later.

Likely to Recommend

Repair Quality

Customer Service

Muy sastifecha por la atención al cliente , y la rapidez en revisión de mi auto

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Awesome job with the repairs and great communication during the repair process.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication and finished in a very timely manner!

My Experience

This was one of the best experiences I’ve had in a long time. Some people try to upsell or sugarcoat and I didn’t get either of those and I got constant updates about my car. I didn’t have to worry or stress about anything and I appreciate everything they did for me!

Likely to Recommend

Repair Quality

Customer Service

Customer service was amazing

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Caliber was great to work with. Very professional and communicative.

Customer Service

Employees were very friendly and helpful!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The folks at Caliber Collision Monroe, WA did a great job. Their work was excellent. Coordination with State Farm insurance was seamless. I'm happy that my Bronco is now fully repaired.

Likely to Recommend

Repair Quality

Fast service and good communication

Customer Service

Very professional, polite, and courteous.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good communication along the way. Got my truck back before the estimated finish date. Great work

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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