Gerber Collision & Glass - Woodinville

4.9 (5,600reviews)
98%
14201 NE 190 St,  Woodinville,  WA  98072
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Gerber Collision & Glass - Woodinville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (5,600)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, clear and proactive communication, and timely repairs. Many highlight the professionalism and friendliness of the entire team, noting that repairs were completed to a high standard - often described as looking brand new. Frequent updates via texts, calls, and emails were widely appreciated, with customers feeling informed at every stage. Several reviewers noted vehicles were completed ahead of schedule. A few customers mentioned areas for improvement, including occasional delays, minor quality issues such as overspray or misaligned panels, and isolated concerns about follow-up responsiveness - all reflecting direct customer observations rather than systemic issues.
AI-Generated from reviews written in the last 12 months
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"... and what I could expect was completely on point. The quality of the work was top-notch, and when there were warranty issues, they went above and beyond ..." Read more
"You did an outstanding job on the repair—my bumper and headlight look flawless, like the damage never happened. I really appreciated your clear communication ..." Read more
"The repaired area looks like new! We are always pleased with repairs done by Gerber in Woodinville."
"... is the second car Ive had repaired by Gerber. And the quality and workmanship is perfect." Read more
"... a parking lot that damaged my bumper and lights. The work was perfect and guaranteed for life. Communication was great and the staff was helpful." Read more
"Absolutely under promised and way way over delivered! Got my vehicle back 2 weeks before expected."
"Early!!! And believe it or not it was during the Christmas holiday season!!"
"... their customers so well. Very thorough and courteous. Work was done ahead of schedule and we were kept informed throughout the repair process. Extremely satisfied ..." Read more
"Amazing customer service and they fixed my car in just a couple of days"
"... estimated time as to when it would be repaired, but they actually were able to repair it a couple days quicker" Read more
"... phone calls. Everything kept me well informed and they finished my repair very quickly." Read more
"Great communication from start to finish. Every question I had was either pro-actively addressed or answered ..." Read more
"Excellent communication throughout the duration of the repair. Very professional and friendly service. High ..." Read more
"Communication with the team from the start was very clear and friendly, from expectations to timeframes, and ..." Read more
"The personnel in the repair shop is friendly and always kept me updated with new findings and progress."

Likely to Recommend

Repair Quality

Customer Service

Excellent communication, I appreciated the calls giving me updates on my car repair progress.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Devin was an excellent service technician. He handled our situation like a professional and remained calmed and polite even after working with an insurance company that would not answer questions that needed to be answered. Devin, Thank you so much for your understanding and commitment to your word.

Likely to Recommend

I have already started recommending the shop to others.

Repair Quality

Devin, Was absolutely great to work with. He met all my expectations and communicated step by step. I would definitely promote your business moving forward. Thank you

Customer Service

Devin was great to work with and met all my needs. I would highly recommend Gerber collision and glass to other customers. Thank you so much.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Devin was a complete joy to deal with, I told him that it wouldn’t surprise me if he was the owner of the shop! He took care of me like I’ve never been treated before!!! I’ll definitely be telling everyone about my experience.

Repair Quality

How about a 15!

Customer Service

How about a 20!?!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They’re very reliable

Customer Service

If there was a higher level they would definitely deserve that they go beyond expectations

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I already have!

Repair Quality

The only reason I didn’t give it a 10 is because I’m ignorant about everything that was done to the car beyond what I can see , but the car looks great and drives smoothly.

Customer Service

Devin Cannon, the estimator was so friendly and professional. He answered my questions , stayed in touch each week with the progress being made on the repair. A super employee!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’m very happy that the replacement parts to my car match beautifully and that all evidence of my miscalculation was removed!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

quick easy transparent service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service and communication. Our repair service provider of choice everytime.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car looks good! I was kept informed of progress.

Likely to Recommend

Repair Quality

Excellent work on the repairs! The team was highly professional.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Devin was amazing. Kept us up to date the entire process.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very great customer service above and beyond

Customer Service

Amazing customer service above and beyond expectations

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes, most definitely

Repair Quality

All jobs well done

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Devin was wonderful

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

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