Gerber Collision & Glass - Woodinville

4.9 (5,609reviews)
98%
14201 NE 190 St,  Woodinville,  WA  98072
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Gerber Collision & Glass - Woodinville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (5,609)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding communication, keeping them informed at every stage of the repair process through calls, texts, and personal updates. The quality of repairs is frequently highlighted, with many noting their vehicles looked brand new upon return. Timeliness is another strong point, with numerous customers receiving their vehicles ahead of schedule. Staff professionalism, friendliness, and willingness to go above and beyond are recurring themes. A few customers noted areas for improvement directly from their experiences, including occasional assembly issues, paint overspray on windows, and isolated follow-up concerns, but the overwhelming majority express high satisfaction and eagerly recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... service from the whole team from start to finish, plus superior craftsmanship. My car looks brand new. Thanks!" Read more
"... what I could expect was completely on point. The quality of the work was top-notch, and when there were warranty issues, they went above and beyond to remedy ..." Read more
"You did an outstanding job on the repair—my bumper and headlight look flawless, like the damage never happened. I really appreciated your clear communication ..." Read more
"... a parking lot that damaged my bumper and lights. The work was perfect and guaranteed for life. Communication was great and the staff was helpful." Read more
"The repaired area looks like new! We are always pleased with repairs done by Gerber in Woodinville."
"Absolutely under promised and way way over delivered! Got my vehicle back 2 weeks before expected."
"... their customers so well. Very thorough and courteous. Work was done ahead of schedule and we were kept informed throughout the repair process. Extremely satisfied ..." Read more
"Amazing customer service and they fixed my car in just a couple of days"
"Early!!! And believe it or not it was during the Christmas holiday season!!"
"Great communication from start to finish. Every question I had was either pro-actively addressed or answered ..." Read more
"Communication and thoroughness was fantastic. I got updates exactly when I was promised."
"Excellent communication throughout the duration of the repair. Very professional and friendly service. High quality ..." Read more
"... and courteous. Work was done ahead of schedule and we were kept informed throughout the repair process. Extremely satisfied with the results!" Read more

My Experience

Devin is awesome! Incredible customer service. Everyone has been great at Gerber. Thanks so much for your great work.

Likely to Recommend

Repair Quality

Devin and the entire team is excellent. They do great work and are excellent communicators.

Customer Service

Excellent.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

2nd time here. Second time perfect experience. Both insurance and self pay. Communication is amazing.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gerber did a great job of communicating and keeping us informed on the progress of our vehicle. Gerber staff were super friendly and helpful!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Expert & friendly service! I got several communications giving me updates on the status of my repairs. The work was completed ahead of schedule & my car looks like new! I was extremely pleased and highly recommend Gerber in Woodinville!!

My Experience

Devin is great! Good communication and follow through.

Likely to Recommend

Repair Quality

quality first class service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’m very pleased with the service from informing me the progress status to the finish fixing my car. The car looks great like the scratch has never happened. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Devin was courteous and sincere.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Excellent communication, I appreciated the calls giving me updates on my car repair progress.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Devin was an excellent service technician. He handled our situation like a professional and remained calmed and polite even after working with an insurance company that would not answer questions that needed to be answered. Devin, Thank you so much for your understanding and commitment to your word.

Likely to Recommend

I have already started recommending the shop to others.

Repair Quality

Devin, Was absolutely great to work with. He met all my expectations and communicated step by step. I would definitely promote your business moving forward. Thank you

Customer Service

Devin was great to work with and met all my needs. I would highly recommend Gerber collision and glass to other customers. Thank you so much.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Devin was a complete joy to deal with, I told him that it wouldn’t surprise me if he was the owner of the shop! He took care of me like I’ve never been treated before!!! I’ll definitely be telling everyone about my experience.

Repair Quality

How about a 15!

Customer Service

How about a 20!?!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They’re very reliable

Customer Service

If there was a higher level they would definitely deserve that they go beyond expectations

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I already have!

Repair Quality

The only reason I didn’t give it a 10 is because I’m ignorant about everything that was done to the car beyond what I can see , but the car looks great and drives smoothly.

Customer Service

Devin Cannon, the estimator was so friendly and professional. He answered my questions , stayed in touch each week with the progress being made on the repair. A super employee!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’m very happy that the replacement parts to my car match beautifully and that all evidence of my miscalculation was removed!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

quick easy transparent service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service and communication. Our repair service provider of choice everytime.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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