Gerber Collision & Glass - Mukilteo

5.0 (3,344reviews)
99%
11100 Mukilteo Speedway,  Mukilteo,  WA  98275

Gerber Collision & Glass - Mukilteo offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (3,344)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professional repairs, and excellent communication. Many highlight that vehicles were returned looking brand new, with repairs often completed ahead of schedule. The team receives high marks for proactive, regular text updates that kept customers informed throughout the repair process. Numerous customers appreciate the above-and-beyond touches such as interior detailing and exterior cleaning. Multilingual service and seamless coordination with insurance and rental car companies are also noted positively. A few customers mentioned minor concerns including unexpected vehicle issues post-repair and occasional timeline overruns, as noted directly in their feedback. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
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"They work is amazingly perfect and all the service folks were super professional and friendly. All round hands down excellent!! If ..." Read more
"The entire experience was a master class in outstanding customer service. Everyone was incredibly friendly and helpful. Explanations were thorough and communication ..." Read more
"An amazing experience for my perspective. The entire team was fantastic, very easy to work with, knowledgeable and I felt respected. The work that was completed ..." Read more
"The repairs were perfect. The car looks brand new, and it's 11 years old!"
"... had a great experience with Gerber Collision The staff was professional, honest, and explained everything clearly before starting the work. The repairs were completed ..." Read more
"Was ready over a week before the due date."
"... trato de la recepción como del resto del personal y entregaron el trabajo antes del plazo establecido, gracias por todo." Read more
"Great service! I expected it to be done in a week and it was done in 5 days! It looks brand new! Thank you for cleaning my car ..." Read more
"Communication and updates were consistent. Upon pickup I received thorough instructions and advice. This is 1000% improvement ..." Read more
"Actually, they were pretty excellent about keeping me up to date. At least two messages a week to make sure I injure what was up."
"I appreciate the team on working on my Rav4. Communication, the body work done on my vehicle, and overall service was top notch."
"... I walked in to the moment I picked up my car. The communication was excellent service was superb and my car looked great when I picked it up. Excellent experience I will ..." Read more
"The twice-weekly text updates are a great system. Beyond that, they never hesitated to respond to additional requests."

My Experience

Thank you for the personal attention. Thank you Mary!

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

Excellent job. Looks brand new. thanks

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Repair Quality

Customer Service

Jarell and Mary both very pleasant and helpful.

Returned Clean

My Experience

From day 1, everyone in the office was so nice and displayed great customer service. The entire office seem to work cohensively like a happy family. The woman at the front desk was such a down to earth, sincere and caring lady. I told my husband i'm gonna make sure to stop in just to say hello, every now and again. Thank you guys for a job well done

Likely to Recommend

Definitely

Repair Quality

Great work

Customer Service

Great service

My Experience

It was so good having my car finished ahead of time. Thank you for all your courtesy. The inside looked as clean as the outside.

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Repair Quality

Customer Service

My Experience

Each person I talked to conducted themselves in a friendly and professional manner.

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Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

I was impressed with the communication, how fast the repairs went and that the inside of my car was cleaned!

My Experience

Everyone was very hg helpful and informative. They did a great job fixing the damage to my car.

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Repair was done quickly, quality of repair was very good. Would recommend this shop to friends and family!

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Repair Quality

Mason and Jason were great! Hey, that rhymes!!!

Customer Service

Likely to Recommend

Repair Quality

Technician interactions with customer and repair quality appears very good

Customer Service

Returned Clean

My Experience

Everyone at your shop did a great job getting my car fixed and the communication on the process was great .

Likely to Recommend

Repair Quality

My only complaint is, I wish it had gotten done sooner. I understand you’re down a painter.

Customer Service

You guys had perfect communication.

Returned Clean

My Experience

Job well done thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Very happy with the job. The truck was repaired and cleaned inside and out. Thank you for the communication on everything step of the way.

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Repair Quality

Did a really good job on my truck.

Customer Service

Took good care at every step of the way

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Repair Quality

Customer Service

My Experience

Great work and customer service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean