Gerber Collision & Glass - Everett

4.9 (3,034reviews)
97%
125 SW Everett Mall Way,  Everett,  WA  98204

In operation 81 years, 14 years at this location.

Gerber Collision & Glass - Everett offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (3,034)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, clear and proactive communication, and timely repairs. Many highlight the frequent text and phone updates that kept them informed throughout the repair process, providing peace of mind. Repairs are frequently completed ahead of schedule, which customers find impressive. The friendliness, professionalism, and helpfulness of the entire team receive strong commendation. Several customers note that their vehicles were returned cleaner than when dropped off, reflecting attention to detail. Repeat customers express continued confidence in the shop. A few customers noted areas for improvement, including delays in parts delivery, early communication gaps, and isolated quality concerns, as mentioned directly in their feedback.
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"WOW! That is the only word I can say, they repaired my front passenger side fender after a car crash it ..." Read more
"... always been satisfied. Your warranty is excellent. Your craftsmanship is skilled I give Gerber Everett a 100% customer service is amazing. My customer service ..." Read more
"Excellent service! Quality repair left the car in better shape than before the wreck! Hope not to go back, but if I have to, Ill be glad ..." Read more
"Like new! They even cleaned the inside of the car! Excellent customer service!"
"Very satisfied, communication was on point and I was updated frequently. Other collision places I had crickets. Your customer ..." Read more
"Thanks for staying late and turning 6 days into 1"
"My vehicle was ready 8 days ahead of the estimate date."
"Team is always friendly and down to earth! Got the repair completed weeks ahead of schedule which was a huge bonus for the disabled clients the vehicle ..." Read more
"My vehicle was ready earlier than expected which was Awesome!!"
"It took very long than they said"
"... customer service I was shown during my experience. I was communicated with throughout the whole process which gave me peace in knowing someone was taking ..." Read more
"... always made me feel that my questions are welcome and over communicated so that I have peace of mind. I really appreciate my time with this business." Read more
"Very professional, kept in constant contact. My car looks so good. Job well done!"
"... services that Gerber collision & glass has done. From keeping me inform with the work that was being done, punctual on what day it will be completed and to ..." Read more
"Yes but the dates were wrong and I had to call several times."

My Experience

Professional

Likely to Recommend

I already have recommended Gerber.

Repair Quality

Customer Service

My Experience

I love the repairs that you did on my van. It makes it look brand new in the area where you worked and you got it done so quick you anticipated it would take two weeks. It only took you one. I’m excited to have my van back and I appreciate you all very much and everybody was so friendly. Second time I’ve done business with you. I hope I don’t have to again, but if I do, at least I know it will be with good people with good service.

Likely to Recommend

I would very highly recommend this company

Repair Quality

Y’all did an amazing job on my car. It looks better than it ever has on that whole side of my car and everybody was so friendly and I love the communication and I think thank you all very much for your wonderful service.

Customer Service

Very satisfied everybody was so sweet and friendly

Returned Clean

My Experience

Quick professional service and really appreciated how much cleaner the car was when I picked it up after the repair. Excellent customer service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Susanne and her team were fantastic. It was a smooth process and I’m pleased with the results.

Likely to Recommend

Repair Quality

Great work and speed on getting the job done

Customer Service

Friendly service

Returned Clean

My Experience

Thank you for accommodating my schedule you guys are awesome. Good luck.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I would certainly make a strong recommendation.

Repair Quality

Excellent workmanship and customer interface.

Customer Service

The customer service was excellent. Receiving regular, insightful messenger updates highlighting the repair task progress was very much appreciated. Additionally the staff expertise, apparent during our interface, was very evident making it a pleasures to work with your company.

My Experience

It was very good service and got my car ahead of schedule

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Team is always friendly and down to earth! Got the repair completed weeks ahead of schedule which was a huge bonus for the disabled clients the vehicle serves

Customer Service

Returned Clean

My Experience

I appreciate the extra attention taken to match a unique color and finish on my car

Likely to Recommend

Repair Quality

Very personable and efficient. Very accommodating.

Customer Service

Very personable, efficient and accommodating.

Returned Clean

My Experience

From start to finish you guys were fast and amazing! Made the whole process so easy, from drop off to rental car to pick up. Constant updates and the job was superior and even fixed scratches in my fender! Myself self and my daughter had work done on our cars at the “other “ collision place right across the street from gerber and I can tell you, that experience wasn’t great for either of us . Gerber was amazing from start finish!, super fast and my car is beautiful ! Thank you ! I would recommend you guys to everyone !

Likely to Recommend

Would highly recommend

Repair Quality

Gerber Collision did an amazing job! From drop off with Jazz, to getting updates from Brandy. They arranged my rental car pick up and drop off as well. My car was finished early then estimated. They fixed a scratch that was on my fender, they vacuumed and cleaned out my car and fixed the netting in my back hatch. They went above and beyond! So happy! Thank you!

Customer Service

Jazz and Brandy were very friendly and efficient. Made the whole process simple .

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

They did a good job and kept me updated on the progress. Also finished 2 days early. I’m very happy.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Gerber Collision has been my favorite collision repair shop for all my vehicles for which I had submitted a claim with USAA do the 47 years I am a member. Outstanding work, very respectful, courteous to a fault.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service