Gerber Collision & Glass - Everett

4.8 (3,064reviews)
96%
125 SW Everett Mall Way,  Everett,  WA  98204
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In operation 81 years, 14 years at this location.

Gerber Collision & Glass - Everett offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,064)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting regular text and phone updates throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles often returned in better condition than expected, including thorough interior and exterior cleaning. Timeliness was a standout strength, as numerous customers noted their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and willingness to go above and beyond were widely appreciated. A few customers noted areas for improvement, including concerns about unexpected post-repair mechanical issues, paint quality, and delays in parts availability, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"WOW! That is the only word I can say, they repaired my front passenger side fender after a car crash it looks ..." Read more
"The repair work was so beautifully done that no hint of scratches was visible."
"Excellent service! Quality repair left the car in better shape than before the wreck! Hope not to go back, but if I have to, Ill be glad ..." Read more
"The staff was really great! Friendly and helpful. The repairs were flawless and done in a timely manner. Excellent communication from start to finish. Would ..." Read more
"Team is always friendly and down to earth! Got the repair completed weeks ahead of schedule which was a huge bonus for the disabled clients the vehicle serves"
"Thanks for staying late and turning 6 days into 1"
"I was very excited to get the call. They thought it could take up to two weeks. It was done in one. I appreciated that more than you know."
"My vehicle was ready 8 days ahead of the estimate date."
"My car was ready 4 days early."
"... updated on my vehicles progress on regular basis .The job was done earlier than expected. Great service all the way around." Read more
"... customer service I was shown during my experience. I was communicated with throughout the whole process which gave me peace in knowing someone was taking care ..." Read more
"... always made me feel that my questions are welcome and over communicated so that I have peace of mind. I really appreciate my time with this business." Read more
"Very professional, kept in constant contact. My car looks so good. Job well done!"
"... services that Gerber collision & glass has done. From keeping me inform with the work that was being done, punctual on what day it will be completed and to being able ..." Read more
"I got multiple text saying what they were doing and when they were doing it. It was amazing communication"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

never heard from the shop just the girls in the office

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Hopefully I’m not having to give reference for collision work

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Looks great!

Customer Service

Friendly, helpful, and kind office staff!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Perfect service, good clear communication from your staff.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

they did a good job of keeping me informed on the progress of the work

Likely to Recommend

Repair Quality

The finished product is satisfying

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work and communication! Thank you, Michael Gorlick

Likely to Recommend

I’m very happy with my experience!

Repair Quality

Excellent restoration!

Customer Service

Great communication!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We were extremely pleased with our experience. From the minute we walked in the door we knew we, and our car, would be in good hands. Staff (Brandy Gumke and her associate) were wonderful - very professional, kind, and courteous. The text updates on the progress of the work being done were appreciated. We were very pleased with the work they did on our car. We will certainly recommend Gerber to anyone who needs repair work done on their car.

Likely to Recommend

Repair Quality

Customer Service

Very knowledgable, cheerful, helpful, and expedient

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Someone sideswiped my new Kia Telluride, and Gerber Collision and Glass handled the repairs. They were communicative, kind, and even finished the repairs ahead of schedule. Great to work with!

Customer Service

Someone sideswiped my new Kia Telluride, and Gerber Collision and Glass handled the repairs. They were communicative, kind, and even finished the repairs ahead of schedule. Great to work with!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Friendly and professional; great work

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Keeping updated.

Customer Service

Punctual.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I picked my Tahoe up and wasn’t even 2miles down the street when an alert and alarm came on saying “oil pressure low, turn off engine immediately” I called them and they said to bring it back then looked at the alert and said to take it to a mechanic down the street and that they didn’t work on that area. I understand the work was not done around the engine but my car was in Gerbers possession for 3 weeks and this has never been an issue before. It’s an $900 fix that I feel like I should not be responsible for, hoping to find a resolution as I want to be able to recommend them to family and friends and be a customer again. Courtney

My Experience

Service was extremely prompt and everyone was incredibly helpful. All the employees were very communicative and my car was done much faster then I expected with great quality repair work.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They cut all the corners to get the job done!

Repair Quality

Rather than wait for a future scheduled time, Brandy took care of the problem fixing it while I waited!

Customer Service

My issue was resolved ASAP!

Kept me Informed?

Yes

Ready on Time?

Yes

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