Gerber Collision & Glass - Lynnwood/21101 Hwy 99
21101 Hwy 99 S,
Lynnwood,
WA
98036
USA
In operation 85 years, 14 years at this location.
Gerber Collision & Glass - Lynnwood/21101 offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
- Spanish
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, clear and frequent communication, and timely repairs. Many highlight the professionalism, friendliness, and helpfulness of the staff, noting that the team goes above and beyond to make a stressful experience smooth and manageable. The text message update system receives widespread appreciation, keeping customers informed throughout the repair process. Repairs are frequently completed ahead of schedule, and the quality of workmanship is described as excellent, with vehicles returned looking like new. A few customers noted areas for improvement, including occasional delays, paint color mismatches, and cleanliness concerns upon vehicle return, as well as isolated communication gaps. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
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Service Quality
"Great communication throughout & friendly, top-notch service. Were thrilled with the repairs."
"Workmanship on the body repairs and paint are top shelf work. You cannot see where the damage was and the paint ..."
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"Fi and the crew are awesome! Going beyond customer service to make sure everything is done right! Love the extra care in vacuuming my car. Thanks!!!"
"... recommend them to anyone needing bodywork on their car. Friendly, pleasant and kept me informed along the way. They even finished my car early! Rate 10 of 10!!"
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"This place was great! They all went above and beyond my expectations! Great customer service! Thank you!!"
"... months to fix. This was very inconvenient for me, but Gerber offered to pay for a rental car for me until my car was finished! Amazing customer service!"
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"The whole team did a great job on every aspect. It was great how quickly they completed the work. They were all very professional and took pride in ..."
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"... to work with. They accommodated us right away, the repairs were done in 12 the time estimated, and staff were friendly and communicative."
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"vehicle was a week late. required us to have additional costs for rental car."
"Overall great service. My one frustration was several days passing after drop off where my car first sat, then got moved to Lynnwood where it sat again. Id ..."
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"Great communication during repair, they made sure that financial was accurate with complicated Insurance claim that they put extra ..."
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"The overall job looks great. Everyone was helpful & kept me updated through the process. The final bill was $1000 higher than the estimate ..."
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"... vehicle. Realistic expectations were set on day one. Communications during the repair phase were open and clear. Id highly recommend this location to anyone needing ..."
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"I am dissatisfied with the customer service. My vehicle finish date was changed 6 times. Most of the times I was notified of the date changed ..."
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"I had to reach out after the first 2 weeks to get an update on my car. After that I received updates periodically, however ..."
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Robert
(Audi owner)
reviewed 8/30/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Samuel
(Mazda owner)
reviewed 8/27/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Timothy
(Toyota owner)
reviewed 8/27/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Car is looking good
Customer Service - 5.0/5.0
Returned Clean
Cameron
(Kia owner)
reviewed 8/26/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Sarah
(Nissan owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The lock on my drivers side door doesn’t work properly but they are going to fix it.
Customer Service - 5.0/5.0
Luis David
(Toyota owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Nicole
(Toyota owner)
reviewed 8/24/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Charles
(Kia owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Usha
(Audi owner)
reviewed 8/20/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Except for delay in getting my car back, everything else was perfect. I was told that the car would be ready in 1 week, it took 2 weeks to get my car
Customer Service - 5.0/5.0
Returned Clean
Pamela
(Hyundai owner)
reviewed 8/18/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Michelle
(Subaru owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great!
Customer Service - 5.0/5.0 -
Great service and staff!
Camelia
(Jeep owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great advise and guidance on repair
Customer Service - 5.0/5.0
Returned Clean
Carol
(Toyota owner)
reviewed 8/17/26
My Experience - 5.0/5.0 -
The team at the office were very professional, efficient and friendly. The work done on the car was expert - in geel like I have brand new car!!! Highly recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Alexey
(Mazda owner)
reviewed 8/17/26
My Experience - 5.0/5.0 -
Well done job in a reasonable time with good communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went well with good communication.
Customer Service - 5.0/5.0
Pattilou
(Mercedes-Benz owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jennifer
(Toyota owner)
reviewed 8/14/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Gwendolyn E
(Toyota owner)
reviewed 8/13/26
My Experience - 5.0/5.0 -
The first person I meet in a business often reflects the attitude of the business and the receptionist is at this location is excellent. I don't remember her name but she is from Scotland. All the employees I interacted with were professional, answering all questions and providing update regularly. Work was completed within time frame given. Would definitely recommend to others. Car looks like new!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Julie
(Toyota owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Julie
(Nissan owner)
reviewed 8/8/26