Caliber - Everett

4.8 (3,918reviews)
96%
5505 Evergreen Way,  Everett,  WA  98203

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
GM Basic
I-Car

Reviews (3,918)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear and proactive communication, and impressive timeliness. Many highlighted that repairs were completed ahead of schedule, often by several days or even weeks, which was a recurring theme of delight. The quality of repair work received high marks, with numerous customers noting their vehicles looked brand new upon return. Regular text and phone updates throughout the repair process were widely appreciated, making a stressful experience feel seamless and manageable. The front desk staff and service advisors were frequently commended for their professionalism, friendliness, and attentiveness. A few customers noted areas for improvement directly from their feedback, including clearer communication at certain stages, more accurate pickup timing notifications, and ensuring all repair details are addressed before vehicle return.
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"... blown away — it looked like nothing ever happened. The repair was flawless. Their team clearly knows what theyre doing and takes real pride in their work. On top of that, ..." Read more
"Oh my gosh, these people need a raise, the work that was done is INCREDIBLE"
"Paint match was flawless and attention to detail was top notch"
"... updated with the repairs and all cost adjustments. The work itself is flawless. The staff is incredibly accommodating and helpful. And they repaired my vehicle two weeks ..." Read more
"I loved that they kept me updated on the status of my car every day."
"Communication was top tier. I was kept apprised of every step in the process, and was delighted, nay, THRILLED ..." Read more
"Great communication and clarity of whats going to happen, what could surprises, and what that does to the ..." Read more
"I was thrilled with the quality work and professional communication from every person involved . I will always recommend your company. Also liked ..." Read more
"Communication, professionalism, response time when asked a question, friendliness and quality of work were all EXCELLENT. ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Professional, friendly and respectful

My Experience

Very communicative, helpful, and kind!

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Repair Quality

Customer Service

My Experience

Made a bad experience good. One suggestion would be to tell customer prior to arrival about having a full tank of gas.

Likely to Recommend

Repair Quality

Very friendly staff. Fast and precise service

Customer Service

Isabella was very kind.

My Experience

Isabella Nguyen was fantastic! They got my truck front end repairs finished ahead of schedule!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Daniel was exceptionally warm and nice. And I got free plants from the office too😊😊

Likely to Recommend

Repair Quality

Customer Service

Daniel was great

Likely to Recommend

Repair Quality

The repair was completed, and I am very satisfied with the quality of the work. Overall, it was a great experience.

Customer Service

My Experience

Job well done to my repair specialist.

Likely to Recommend

Repair Quality

Caliber always does great work. The process was fast and painless. Work was completed in 5 days. Very happy with the repair and communication.

Customer Service

Always responsive with daily updates

Likely to Recommend

Repair Quality

Customer Service

Great service and very punctual as well.

My Experience

Likely to Recommend

Repair Quality

The tech, Dan kept constant communication and is always pleasant.

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Everyone was very friendly and professional. The repair team did a great job updating us on the status and expected pick up date. It was also done very quickly. 10/10

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Professional staff and job was done as planned and very satisfied with the work

Customer Service

Returned Clean

My Experience

Caliber was very good with communication, and the work they did was top notch.

My Experience

I was very pleased with them. My car looks perfect. They were fast and they kept me updated and Daniel was the one in charge of letting me know and I couldn’t have asked for a better person.

Likely to Recommend

Repair Quality

They did a perfect job on my car. In the meantime, they kept me updated on what they were doing and when things would be finished, I owe this to Daniel. He’s the one that kept me updated. He’s a great employee.

Customer Service