Caliber - Snohomish

4.9 (3,415reviews)
98%
1410 Bickford Avenue,  Snohomish,  WA  98290
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,415)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication stands out as a top strength, with frequent text updates keeping customers informed throughout the process. Repairs were regularly completed ahead of schedule, exceeding expectations. Staff professionalism and friendliness were widely appreciated. A few customers noted isolated concerns around front desk interactions, occasional delays, and minor quality touch-ups, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"This was, by far, the best auto service I've ever had. No other shop comes close to the professionalism and the quality of work. I ..." Read more
"... was put back together and. Looked like brand new. Repainted perfectly to match the undamaged parts." Read more
"... both my drivers side door and back left door and they look brand new, absolutely stunning." Read more
"... great job with customer service and communication. My car was back fast and they cleaned it and it was like a new car. The team explained the repairs and warranty and ..." Read more
"... worked on the car all did a great job. The vehicle was completed ahead of schedule, looks great, and they took the time to go over ever minor thing and question I had and ..." Read more
"... communication they provided during the repair process! Plus, they finished a week earlier than they originally estimated despite the holiday." Read more
"Staff was absolutely phenomenal & the work was done ahead of schedule. My wife & I were extremely pleased with how her car looked… like new!"
"... prepared for the car to be out for 2 weeks. We were told initially 3 days but it was 14 total. The fixed bumper and paint job looks great." Read more
"5 days sooner than scheduled."
"... appreciated. Getting updates was really nice to have. As was the completion ahead of schedule. You guys did a phenomenal job." Read more
"Your consistent daily texts, the linked site with the cost break down, the accurate completion estimates, the friendliness ..." Read more
"I loved the communication they provided during the repair process! Plus, they finished a week earlier than they originally ..." Read more
"Caliber kept me informed throughout the process so that I knew that my repairs were on track. They did a fabulous ..." Read more
"Much confusion and long periods without updates."
"... was disappointed on how they communicated with me ; first saying it would be ready soon, over and over again. It was always going to be ready in a couple days ..." Read more

My Experience

My Experience

I really appreciated the communication throughout a frustrating experience. If Jeremy had not been so thorough in his follow through on promises to keep me informed, this might have been a completely different review.

My Experience

I was completely pleased with how fast they got the job done. And how good the truck looks.

My Experience

Very professional and fast service!

Likely to Recommend

good work each time.

Repair Quality

Second time using their services. First has been holding up fine for several years.

Customer Service

Smooth drop-off and pick-up. Nice to find car parked out front, they have a tight lot.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Jeremy was very communicative. I have had my car for 4 days now and she is back to her beautiful self!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Brian Klein is awesome. Great service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Excellent

Repair Quality

Love you're work

Customer Service

Love your work

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car looks new again. Great team to work with. Would definitely use again if needed

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber was very communicative through the whole process. The repairs ended up being finished several days earlier than expected which was a pleasant surprise. I went through insurance for my repairs here, and the process could not have been easier!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You suggested buying the part ahead to limit time with no car. Also you gave me a ride home and back when it was finished. And finally, you washed my car , even cleaning the floors and mats! Outstanding!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Only for the repairs, not for glass.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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