Crash Champions #0762 Arlington 199th
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kept me apprised of progress
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
Better and more clear communication on completion of work.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
They did an overall good job repairing my car damage's.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
All that could have made it better was to at least clean the shop dust off the windows and mirrors ( or even a wash)?
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent customer service from everyone involved! I highly recommend this location (Arlington).
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Top tier customer service and workmanship
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Repair was quick, looks great, and communication was fantastic throughout the entire process. Thank you Mason and the Crash Champions team!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service/repairs were way quicker than I expected, repairs look great like nothing ever even happened, and communication from Mason was fantastic the entire time. Thank you to everyone on the team at Crash Champions!
Customer Service - 5.0/5.0 -
Every staff member was so kind and helpful with walking me through the process and answering any questions I had :)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mason was great! Very professional and communicative.
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
Other then how they handled my concerns today and basically decided it couldn't have been them that caused scratches in my paint and trim and windshield glass... they did great. Could have been a 10. Would have been a 10 especially if they hadn't scratched stuff up.
Repair Quality - 3.0/5.0 -
The repair in the area that was damaged was excellent. However the scratches in my roof paint and windshield were definitely not there before I brought it in. I brought it back to get it fixed a few days later (Today 7/8). They did remove something that was on my front fender and tried to buff out the scratches on the roof. Then they gave me a scenario story of how it couldn't have been done by them. That it must have been a car wash or branch because it cut into the windshield and rubber molding too. Well I'm no genius but I've got a good eye to detail and spent time doing finish work and painting and sanding. The scratches are not in a direction that I have ever seen a car wash move, and it was not brush damage. It is clearly a scuff mark from a heavy grit sander that looked to be set on the roof and windshield and pulled off of it. Maybe pressed against it during the job momentarily without thinking about it. Or it was something else in the shop that is capable of scratching through glass and paint. Whatever the case... it was not there before. I just cleaned me car a week before the wreck, I know because used a shammy to make it shine and there was no scratches in my roof or windshield or rubber molding. It's obviously fresh scratches that have now been buffed with compound but still very visible. So awesome job on repairs to the wreck damage. Disappointing that my new scratches aquired at Crash Champions was not repaired and I worry they will eventually allow clear coat to start peeling. I guess if they don't accept they did the scratches and won't fix it for me then I just get to deal with it.
Customer Service - 4.0/5.0 -
Great customer service, up to the last few minutes of my return for the scratches on my roof glass. That was kind of wierd. One minute they're out helping me work on my concerns the next they give my a thumbs up from 50 ft away and walk into the building. I went in to ask if it was done and nobody was there. So I kinda thought, we'll I guess that's it. Nothing says this is all we are willing to do for you like getting ghosted.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great staff, friendly and supportive! I enjoyed the consistent and straightforward communication regarding my truck repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Thankful to have my car back and the damage repaired. The process went smoothly.
Repair Quality - 5.0/5.0 -
They replaced my rear bumper. They did a great job.
Customer Service - 5.0/5.0 -
They were professional and helpful with the process. I appreciate getting updates during the repair process.
My Experience - 5.0/5.0 -
Very professional, nice and quality work
Likely to Recommend - 5.0/5.0 -
I will recommend in futeure
Repair Quality - 5.0/5.0 -
Great work, very easy to work with
Customer Service - 5.0/5.0 -
Very good
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
After fixing my bumper, my rear tail light wasn't working. I had to go back and see my advisor again. He assured it was working and I left yesterday. However, he didn't fix the problem and not sure if you caused a wiring issue with my car.
Customer Service - 2.0/5.0 -
A ton of emails from different locations. Also, lots of confusion about the deductible I was supposed to pay. I felt like the company didn't care much after the car was returned. I only went there since it was through my insurance.