Gerber Collision & Glass - Marysville (WA)

4.8 (4,763reviews)
97%
14810 Smokey Point Blvd,  Marysville,  WA  98271
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In operation 85 years, 14 years at this location.

Gerber Collision & Glass - Marysville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (4,763)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting regular text and phone updates that kept them informed throughout the repair process. The quality of repairs received high marks, with numerous customers noting their vehicles looked brand new or as if damage had never occurred, including impressive paint matching. Timeliness was a strong point, as many vehicles were completed ahead of schedule. Staff professionalism, friendliness, and helpfulness were frequently celebrated. A small number of customers noted areas for improvement, including interior cleanliness post-repair, incomplete repairs requiring return visits, and occasional lapses in proactive communication - all drawn directly from customer comments.
AI-Generated from reviews written in the last 12 months
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"... satisfied and happy with the repairs done to my car, it looks brand new & better than when I purchased it from the dealer as a second hand vehicle. Thank you for the excellent ..." Read more
"... was a very substantial repair. In both instances their work was excellent and timely, and the vehicle came back clean and shiny inside and out!" Read more
"... scheduling, repair updates, length of repair time, quality of the work performed, perfessionalism and quality of the Gerber employees that assisted me and gave me after completion ..." Read more
"Thank you for getting the work done quickly without sacrificing quality! Very easy to work with!"
"... collision was completely professional and had my vehicle completed before the estimated time of completion. 10 out of 10." Read more
"... around Christmas and new year which were expected I hit the car back 2 days before it was supposed to be done" Read more
"We were told it would take 5 days. They had our car for 9 days including a weekend. They had our car for two days before they even began ..." Read more
"... very kind and my car was done quite quickly, they called to tell me it was ready several days before the estimation and even stayed after their closing hours so I could ..." Read more
"... messages when they were gonna be going out to lunch. The communication was outstanding. It was clear and concise." Read more
"Gerbers communication was amazing and provided me with multiple updates on my vehicle every week"
"Everyone was so kind and helpful. Communication was amazing. Im a yapper and I appreciated yall letting me yap."
"They were very friendly and helpful. They kept their promise to update every other day and they did. These updates allow me to feel confident and relaxed ..." Read more
"... it. We both had to miss our scheduled work shifts. They said they'd update us, but they didn't. When we called and the shop was still open the phone ..." Read more

My Experience

They were very professional and helpful. I got regular updates on my car's status and they even finished early! My car looks great. I'll definitely be referring Gerber to others. Thank you!

Likely to Recommend

Already have!

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for advocating for me I will not stop.

Likely to Recommend

Repair Quality

Thank you so much for fighting for me and giving a s***. I really appreciate it still fighting to get paid. So hopefully they come through, have a great vacation. You're not there today

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Gerber was great during a difficult time

Customer Service

Great service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

We were able to work out a good time for the repair and I was informed as it went through the process via texts. It was ready in time exactly like I had hoped. Even better than that, it looks great!

Likely to Recommend

Definitely would recommend Gerber!

Repair Quality

Repair looks great, you'd never know it was damaged, which is the idea!

Customer Service

Great communication through the entire process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Very nice friendly staff. Everyone did a thoughtful job explaining and keeping us informed on the process. I’ve used this shop twice and would recommend them to everyone.

Likely to Recommend

Repair Quality

Very good experience

Customer Service

All good and friendly

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

What a great experience with Gerber. The professionalism and courtesy were above my expectations

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great updates on progress. Staff were friendly and the work looks like the damage never happened. Very satisfied.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very efficient and great customer service in all areas!

Likely to Recommend

Repair Quality

Great service & very efficient

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Great people welcoming and polite did a phenomenal job fixing my car and body detail work looked like the accident never happened Eric was a sweetheart and touched base with me about my car every step of the way highly recommended

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Besides doing a great job, I was kept up by texts about the progress of my cars repairs

Likely to Recommend

Repair Quality

Repair looks great and finished in a timely manner

Customer Service

Kept me informed all through out the repairs. Great job.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The yard in and around the office is confusing, hard to navigate, and difficult to find parking in. I would have appreciated being able to look at my vehicle’s damage alongside the shop’s service coordinator. Otherwise, the process and service was very timely and of high quality. Thanks!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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