Crash Champions #0786 Cleveland Heights
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
I had no issues
Repair Quality - 5.0/5.0 -
Better than before the accident
Customer Service - 5.0/5.0 -
No problems at all
Returned Clean
My Experience - 0.0/5.0 -
The finished repair was excellent. But it took much too long to complete. I don't think the delay was the fault of crash champions. But the delay made the entire experience less than excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional and communicated well with me I would gladly come back
My Experience - 5.0/5.0 -
Second time, unfortunately. But super attentive and communicative. They do a good job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were great to work with. Very communicative and the car was very well serviced.
Customer Service - 5.0/5.0 -
The receptionist was very friendly and helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service I received was excellent. The repairs were top tier. I love how Eric kept me updated with my car repairs from start to finish. I never had to wonder. My car was completed before the expected date which I was really happy about.
Customer Service - 5.0/5.0 -
I answered that in the first question.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
They were very professional and understanding. They made a very difficult situation tolerable.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great company to work with - communication was awesome!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already recommended my sister to them.
Repair Quality - 5.0/5.0 -
They were great. Always in constant communication and very professional throughout this process.
Customer Service - 5.0/5.0 -
They went above and beyond with the service.
Returned Clean
My Experience - 0.0/5.0 -
For minor repair of dent/scratch, my car was not even disassembled for about a week and could have been dropped off later. The estimate was also incorrect with the whole repair taking 2.5 weeks, at which point even the window cover was not installed due to a delay in ordering.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have recommended
Repair Quality - 5.0/5.0 -
Very professional
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
The delays definitely placed a hindrance on me. While some of it was due to the part not being in stock or arriving late, holiday timing or personnel changes, the date kept being pushed back more and more. It was caused an issue with the insurance company and extending the rental, which currently has an unresolved balance.
Repair Quality - 5.0/5.0 -
I have no issues with the work being done
Customer Service - 4.0/5.0 -
Sometimes it was difficult to get a straight answer/update about the status of my vehicle, but Candice was always professional when answering the phone