Crash Champions #0786 Cleveland Heights
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 3.0/5.0 -
The delays definitely placed a hindrance on me. While some of it was due to the part not being in stock or arriving late, holiday timing or personnel changes, the date kept being pushed back more and more. It was caused an issue with the insurance company and extending the rental, which currently has an unresolved balance.
Repair Quality - 5.0/5.0 -
I have no issues with the work being done
Customer Service - 4.0/5.0 -
Sometimes it was difficult to get a straight answer/update about the status of my vehicle, but Candice was always professional when answering the phone
Returned Clean
My Experience - 5.0/5.0 -
Thanks to everyone for seeing this one through after my initial meeting back in February.
Likely to Recommend - 5.0/5.0 -
Couldn’t be happier to recommend to everyone!
Repair Quality - 5.0/5.0 -
Excellent repair and service!
Customer Service - 5.0/5.0 -
They were.awesome!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was done on schedule and done well.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Took over a month for the front bumper replacement.
Customer Service - 3.5/5.0 -
Not a lot of follow up. I usually had to contact them. Was told the work would be done two weeks earlier than it actually was.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Pin striping does not quite line up correctly.
Customer Service - 3.0/5.0 -
Polite but no communication between us except for the business process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Excellent
Repair Quality - 5.0/5.0 -
Excellent Job
Customer Service - 5.0/5.0 -
Great service
Returned Clean
Likely to Recommend - 2.5/5.0 -
The repairs were good but the customer service and timeline were slow.
Repair Quality - 3.5/5.0 -
The repair seems to have been completed well, but the process took nearly 3 months and included multiple delays.
Customer Service - 3.0/5.0 -
The staff were very helpful and friendly when I could get a hold of them. I repeatedly had to call the store myself for updates and information about my vehicle's repair.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend them
Repair Quality - 5.0/5.0 -
The service was excellent. I had no issues at all.
Customer Service - 5.0/5.0 -
My car was complete within the time I was told it would be.