Crash Champions #0790 Studio City

4.9 (1,229reviews)
98%
11511 Ventura Blvd,  Studio City,  CA  91604

In operation 3 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (1,229)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, professional staff, and outstanding repair work that often left vehicles looking brand new. The team received high marks for proactive and transparent communication, with regular text and phone updates keeping customers informed throughout the repair process. Many customers highlighted that their vehicles were completed ahead of the estimated schedule, reflecting strong operational efficiency. A few customers noted isolated concerns, including a mismatched bumper replacement, incomplete repairs, and minor finishing issues upon vehicle return. These improvement areas, raised directly by customers, centered on ensuring repair accuracy and thorough quality checks before vehicle handoff. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.
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"... here for a repair job to my rear passenger door. My vehicle looks brand new ! Someone hit my parked car and left a huge dent and scratch alongside my back ..." Read more
"... if it is in the best condition humanly possible. The work is exceptional and I recommend it highly for a great job for anyone!" Read more
"Crash Champions Studio City was excellent! Communicated every step of the way. Did a great job on the car. Also super easy integrating with Geico ..." Read more
"Excellent top notch service! Very thorough and detailed. Incredible easy and a pleasure to communicate with ..." Read more
"Fast and efficient. The quality of work was spectacular and they gave my car one of the best car washes ever when I picked ..." Read more
"... it was ready for pick up October 2nd around noon. 4 days prior to the estimated time of October 7th." Read more
"It was ready 2 Weeks early with quality work!"
"Ahead of schedule, kept me informed along the way"
"Took double the time estimated about a whole month and did not notify whenever there was a delay. I ..." Read more
"Two days before, which was great, as we had to travel."
"The communication with Crash Champions was poor. I was told conflicting updates. When I picked up my car I noticed that my new bumper was not the same kind ..." Read more
"Excellent communication throughout the whole process. Incredible work done to bring the car back to new."
"Timely, updates along the way, just all around amazing customer service. Thank you!"
"... double the time estimated about a whole month and did not notify whenever there was a delay. I also received my car with a flat tire." Read more

Likely to Recommend

Great experience, thank you!

Repair Quality

My car looks great!

Customer Service

Joey was fantastic. Great communication through the whole process. Very pleased with the whole experience.

My Experience

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Customer Service

My Experience

Communicative shop, and they did excellent work. Easy to work with and James was very kind and wanted the best of repairs and ensured I was taken care of. It was only minor work (glass and some electrical) but I was taken care of and valued. Highly recommended and should I ever need repair work in the future, I will come here to this location first.

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Repair Quality

Good communication and timely delivery of my vehicle.

Customer Service

Very nice and friendly. Answered my questions

My Experience

They were communicative and friendly and did a beautiful job on the repair.

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My Experience

Jim was fantastic Nicest and most informational person there. Have come multiple times to this location.

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Customer Service

Jim kept me in the loop 25/8. So lovely to work with and they always are quick.

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James made me feel at ease during this stressful situation. Thank you for helping me out!

Customer Service

James made me feel at ease during this stressful situation. Thank you again for the help!

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Returned Clean

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Repair Quality

Everything went smoothly. I was informed every step of the way and appreciated the ease with which it was all handled. Very personable staff.

Customer Service

My Experience

Crystal was great. Very responsive and good at communicating the status to me.

My Experience

Great customer service and time wise you guys where done before the date was first given.

Likely to Recommend

Repair Quality

Exelent work

Customer Service

Great service, clear and precise. Joe was never had a problem responding to any of my questions in regards of the service.

Returned Clean

My Experience

Appreciated the updates.

My Experience

Likely to Recommend

Repair Quality

Your team is very professional and the updates were timely. I am at work but was going to call and share that my back drivers door, where the window was shattered, no longer opens from the inside. It did prior to the vandalism. It does open from the outside.

Customer Service

My Experience

Joey was great to work with and made the process very easy. I got my car back sooner than expected and the team did a fantastic job.

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Repair Quality

Customer Service

Joey was great to work with and got my car repaired quickly. He was very communicative and listened to my concerns about the repair.