Crash Champions #0790 Studio City
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kim at the front desk was extremely pleasant and helpful.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Never- I have a reputation to uphold- I could never refer a friend to your shop. 7 weeks?
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
I waited 7 weeks for a minor accident repair. All because of a change of ownership I knew nothing about. Inexcusable
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’ve never been more impressed with a service to my car, aesthetic, repair or otherwise. I had no expectation that my car would be refinished, so immaculate, blemish-free and clean. My insurance sent me here to repair and replace a door. The car was kept a little over three weeks; I thought for a bit that was excessive . The door and windshield replacement seemed to have had an overhaul of sizematic proportions. However I lucked out per their excellence in service, it came back detailed, flawless, and repaired (including the wiper handle I had kicked off {door was broken I was crawling through different seats for a month} that wasn’t even contracted, it was just taken care of) I can’t recommend them more! Everyone and in between are perfect!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Never
Repair Quality - 0.5/5.0 -
The quality of service was horrible. Even with a transition to purchasing the shop, I would assume client retention would be important. It wasn’t.
Customer Service - 0.5/5.0 -
From the time I dropped my car off to the time I picked it up… not one phone call was made to me about status even though I was told I would be called.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Actually zero. I absolutely would not recommend to anybody.
Repair Quality - 1.0/5.0 -
The actual repair, once done, appears cosmetically acceptable and functional.However, given the gross incompetence throughout the process, I don’t have trust in the longer term quality of the repair work
Customer Service - 0.5/5.0 -
One of the worst customer service experiences I’ve ever had. Incompetent would be generous. Zero communication about mistakes like throwing out the part ordered and having to re-order were shrugged off and blamed on the change of ownership. This is one example of what not only greatly inconvenienced me but cost me time, money, work to wait a week for what I was repeatedly assured would only take a “few hours”
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
I understand the shop was changing ownership from Autobahn but there is no reason my vehicle should have sat for 2 weeks
Returned Clean
Likely to Recommend - 5.0/5.0 -
None
Repair Quality - 5.0/5.0 -
To my knowledge, everything went good. Easy process and staff was very helpful, patient, professional and easy to work with.
Customer Service - 5.0/5.0 -
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