Crash Champions #0794 Fairhope

4.7 (695reviews)
94%
19267 S. Greeno Road,  Fairhope,  AL  36532

In operation 62 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (695)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its high-quality repairs, with many noting that their vehicles looked brand new or better than expected upon completion. The level of communication stood out as a key strength, with frequent updates via text, phone calls, and in-person conversations keeping customers informed throughout the repair process. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of schedule. The professionalism and friendliness of the staff were widely appreciated, contributing to a welcoming and stress-free experience. A few customers noted areas for improvement, including occasional delays in repair timelines, incomplete work at pickup, and cleanliness concerns such as interior dust or debris following repairs. Overall, the majority of customers expressed high satisfaction and willingness to recommend the shop.
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"... my Range Rover, and it looks absolutely perfect. The quality of their work exceeded my expectations, and the entire process was professional and easy ..." Read more
"... time passed and car was ready ahead of schedule. Work was excellent - even knowing were the damage occurred, I could not see any difference between contour or ..." Read more
"Absolute quality job— the repair was impeccable."
"... return, I was not satisfied with the paint. However, they corrected it without question in a timely manner. It looks great now!" Read more
"cannot even tell car was repaired."
"Communication during repair exceeded expectations."
"... called at a minimum once a week, sometimes more. I felt informed the entire time and knew who I was working with." Read more
"... team went above and beyond repairing my vehicle and maintained fantastic communication during the repair process. Their professionalism was superb and I would ..." Read more
"Once I spoke on the phone, I was given updates periodically by phone not just an automated message which was preferable."
"Communication was outstanding, no surprises except for being completed early, and last but not least, car ..." Read more

Likely to Recommend

Repair Quality

Customer Service

My Experience

Sierra provided excellent service through thorough communication and the handling our repair claim. Andrew kept us up to date on the status, and he and his crew did a great job of repairing our vehicle ahead of schedule.

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Repair Quality

Andrew was great to work with !

Customer Service

Returned Clean

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Repair Quality

Excellent in every respect. Thanks very much.

Customer Service

My Experience

Andrew and team completed the job ahead of estimated date, the paint and repair outstanding, and the car was clean inside and out!

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Repair Quality

Great service and repair!

Customer Service

My Experience

Not completely because it took longer than expected and I wasn’t contacted when it turned out not to be ready as told it would be ready. I had to contact the office and ask. Other than that I was satisfied.

My Experience

Nice friendly professional customer service and my vehicle looks great! Thank you 😊

My Experience

100% happy with the professionalism of the Fairhope team. Honestly seems like my cars paint is better than new from the factory.

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My Experience

Jason was very kind!

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Returned Clean

My Experience

The Crash Champions team in Fairhope were extremely helpful, offering me a ride home, and completing the repairs ahead of schedule. The quality of service went far beyond what most people would expect from the auto service industry.

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Repair Quality

Customer Service

Service provided was much better than one would expect from a body shop!

Returned Clean

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Returned Clean

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Returned Clean

My Experience

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Repair Quality

Jason and Sierra were wonderful to work with. Thank you taking such good care of my car

Customer Service

Returned Clean

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Repair Quality

Great service. The staff is friendly and answered all my questions throughout the process.

Customer Service

The team was very professional.

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Friendly service

My Experience

Chris and Sierra kept be updated on every step that happened with my car. Over and above any service I have experienced with other body shops!

My Experience

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Repair Quality

Customer Service

My Experience

Amazing and friendly service!! They were very communicative the entire process!! This was my first time using Crash Champions. However, if I ever need body work done on my car again, they’ll be my first choice! I just pray it’s not anytime soon!

Likely to Recommend

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Customer Service