Crash Champions #0811 Norfolk
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Crash Champions did an amazing job fixing my Volkswagen Jetta. They kept me informed about which stage of the process my car was in and the expected day it would be done. I picked up my car 7 days before the estimated day they told me and it looked like It just came off the show room floor at Volkswagen. I will highly recommend Crash Champions to anybody and will certainly use them again if the need ever arises.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was always in the loop with how the repairs on my car were progressing. Asharee communicated updates consistently and when my car was quite up to standard, Crash Champions wouldn't return to me until fixed. That is the type of service that customers appreciate!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Everything is great but there’s still a screeching sound when I drive
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You were so very thorough in your evaluation and application of repairs. I can hardly believe it's the same front end. Your team left the cab of the truck immaculately clean. I couldn't be happier with the professionalism and service I recieved.
Likely to Recommend - 5.0/5.0 -
I would recommend you to anyone that needed repairs.
Repair Quality - 5.0/5.0 -
From start to finish my experience with Crash Champions was outstanding. Every detail was considered looked after with care. I feel they treated my vehicle like it was their own.
Customer Service - 5.0/5.0 -
I was pleasantly surprised at the level of professionalism and care used. I couldn't have asked for more.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Poor communication , not fully resolved . Received car back taht wasn’t fished - lock wasn’t repaired , still waiting for key to be fixed and reimbursing for calling in locksmith . I have huge amount friends and I will never recommend that place to anyone
Customer Service - 1.5/5.0 -
Very unhappy with low level of customer skills and communication
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am extremely satisfied with the quality of the car repair. The service was excellent and the repair was done to a high standard. I would highly recommend this repair shop to others.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The team kept in contact with me every step of the way.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I loved the update texting to keep me in the loop. Your staff and estimator were very courteous. The over all experience I would rate as a 10!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
My air conditioner makes a noise when I turn it on. It wasn't making the noise when I dropped it off.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
I'm fully satisfied with the service.