Crash Champions #0811 Norfolk
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Kerri and Asharee were amazing during the whole repair process, the repair itself was also great (:
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional team and high quality repairs done on my vehicle. Was done in a timely manner too!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A job well done!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job! Fast, courteous, and efficient!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The young lady who initially called to set up the appointment is phenomenal. Excellent customer service!
Returned Clean
My Experience - 5.0/5.0 -
Front desk was great and super polite, car looks brand new. Thank y’all for everything!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service. The team is professional, polite, and timely with repairs. The quality of their services and repairs are top notch. Very pleased.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and timely repair! They were helpful and a very professional team.
Customer Service - 5.0/5.0 -
Very professional and great customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Service Again!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0 -
Did not receive a repair
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with Crash Champions! They were very friendly and kept me informed every step of the way! My car looked great both inside and outside. Excellent work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
I appreciated that I was kept informed throughout the process. However, I was unable to reach anyone when I called the office to ask a question.
Returned Clean
My Experience - 5.0/5.0 -
Your team did an excellent job on our 2014 Honda Odyssey. Thank you for your great work and professionalism.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0 -
Again would have been a 10 if everything was put back in place and if I didn’t have to call and request documents that should have been sent over. And the fact information was withheld until I made a comment. Seems like you got something to hide.
Repair Quality - 4.5/5.0 -
It would have been a 10 if my emblem was put back on my truck.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was upset with the cost for such a minor damage but insurance company reassured me. Plus the amount of time it was going to take. But it turned out qood.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything looked great on the repairs of my car!! The staff was awesome with helping me and updating me on everything!! I would highly recommend Crash Champions to anyone!! I also have to add they had my car finished before the date that was given!!!! Thank u sooo much!! Everyone was so professional and helpful!!
Likely to Recommend - 5.0/5.0 -
I will recommend Crash Champions to anyone!!
Repair Quality - 5.0/5.0 -
Everyone was professional and explained each step to me!! My car looked amazing upon completion!! I will recommend Crash Champions to anyone! I will definitely use them again if needed!!
Customer Service - 5.0/5.0 -
Crash Champions was very professional and polite. This let me know each step my car went through. I would most definitely take my car back there refer them to anyone else!!