Crash Champions #0811 Norfolk
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff was great
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Satisfied with the repair 120%
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I left the shop with lights still on dashboard from my accident. The male that was handling my grievances blow me off as if I didn’t know what I was talking about and told me to go to the Mercedes Benz dealership and they would explain that the light was normal. I left and went to Mercedes Benz dealership and talk to my service advisor where he said that light was not supposed to be on my dash and that it said that my brake assist was unavailable. I went back to crash champion when I was told to wait and he had me sitting at least 20to 30 mins while he called another service manage at the same dealership to tell me Greg is not the service foreman. I was arguing with him and the lady on the phone. I was overwhelmed and upset. Went back to Mercedes dealership and made an appointment to get this fix.
Customer Service - 0.5/5.0 -
Very rude
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Crash Champions was quick, professional, courteous. Thank you for taking care of my Equinox.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
I am satisfied with the cosmetic repairs of the truck, but the cracked heater core issue did not get addressed. The coolant system was empty when I left and had to stop 3 times on the way home so my engine didn't overheat.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Job well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 1.5/5.0 -
Got message Escalade was done, it wasn’t right tail light wasn’t lined up with body. I have to bring it back found unfinished paint on bumped cap, missing pieces to right strut, bumper cap not lined up and found fasteners in car
Customer Service - 1.5/5.0 -
Car wasn’t finished when they said it was
Returned Clean
My Experience - 5.0/5.0 -
My second time working with the team and they were wonderful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Our estimator Jess was excellent! The entire process from booking my appointment to returning my rental car at the end was as hassle-free as possible. I also appreciated the continuous communication while my car was being repaired. Would highly recommend!