Crash Champions #0812 Virginia Beach
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car runs better than before. They answered questions and took my concerns seriously even if they could not give the answer I wanted.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would never recommend this location for any repairs as they do not uphold the agreement you are required to sign. "I hereby authorize the repair shop to perform the repairs to the vehicle documented in the estimate reviewed with me. I acknowledge that I will approve increases/decreases from the original written estimate orally or in writing by text, fax, or email." Really hard to do that if they never inform you and have a cavalier attitude about deductibles and costs to the consumer.
Repair Quality - 0.5/5.0 -
I was quoted $1272 for repairs and then charged $2407 with no notice of the amount doubling.
Customer Service - 0.5/5.0 -
The representative assigned to my repair, Valerie, was unhelpful and rude. She stated that she never thinks about deductibles because of it being an insurance claim. My deductible was $2000.00 (which I was fully aware of) but never informed me of the repair estimate doubling since the initial quote. She said "All I have is an apology" She had no explanation of why I wasn't informed or communicated with about the doubling of the estimate. The location manager was also of no help when my husband called the next day to try and resolve the issue.
Returned Clean
My Experience - 5.0/5.0 -
My Lincoln MKX IS A 2016. SUFFERED many scrapes and bruises in its 10 years of use It looks brand new! Thanks for all you did for us.
Likely to Recommend - 5.0/5.0 -
Crash Champions were recommended to us by another very satisfied customer.
Repair Quality - 5.0/5.0 -
Work that was done was excellent. On time and at a price we had agreed on.
Customer Service - 5.0/5.0 -
Would have liked it if they had DOCUSIGN,but we worked it out.
Returned Clean
My Experience - 0.0/5.0 -
My car engine light was not on before the accident and I told the lady that she lied to me and told me that they checked the engine and all that my steering wheel is very tight. I think my suspension might be messed up. No, I’m not satisfied at all. They did a terrible job. I plan to sue them.
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service, great communication!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They were very helpful and help me through my problems
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Love the customer service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kept me informed during the entire process. Very professional and friendly. You can’t tell anything had happened. Excellent job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
When vehicle was dropped off no one walked me around car to see damage, until I actually asked. .Then when I picked up vehicle nobody walked me out to my vehicle ,to show me the work or where my vehicle was parked. Asked me for my credit card then me the keys.Not a very good experience! However the work was Great my Toyota looks good I will give credit where credit is due 💜
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff I spoke with were knowledgeable and pleasant to work with during a stressful time. Communication was excellent!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Repair is perfect and I can’t even tell where it was! Finished ahead of schedule & was kept updated throughout the entire process. Would definitely recommend to others. Thank you
Likely to Recommend - 5.0/5.0 -
I have already and will continue to do so!
Repair Quality - 5.0/5.0 -
Car looks brand new; was no pressure on me to accept their estimate; kept me informed throughout entire process; very friendly; will absolutely recommend them to others!
Customer Service - 5.0/5.0 -
Kept me informed throughout the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.0/5.0 -
Notifications about dates being pushed back but no customer follow-up to reasons why. Ended with prolonged rental which customer could have made adjustments. Car not detailed and picked up dirty. Have had service when Charles Barker and car was detailed even for an oil change. Employees nice in person, although overhearing a conversation where an estimator said not taking no more calls today. Would not want to use them again unless my insurer said they were my only option.