Crash Champions #0853 Tustin
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
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| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good communication.
Customer Service - 5.0/5.0 -
Excellent work.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had an outstanding experience with Crash Champions from start to finish. James was professional, friendly, and kept me informed throughout the repair process. They made what could have been a stressful situation incredibly easy. The quality of the repairs exceeded my expectations my vehicle looks as good as new, and the attention to detail was impressive. Communication was excellent, the work was completed on time, and everyone I interacted with genuinely cared about providing great customer service. I highly recommend Crash Champions to anyone who needs collision repairs. Thank you to the entire team for the excellent work and outstanding customer experience!
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
The repairs turned out great. It took two weeks to complete the repairs and that was way too long and far different from the original estimate of four full days.
Customer Service - 4.0/5.0 -
Good responsive people. Not consistent time estimates for completion or for dealing with the insurance company.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Paula was great! the team was great! they went above and beyond.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was a fast great experience! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Paula was great, did her best to facilitate the repairs and staying on top of the insurance company. I appreciated her quick responses to text messages.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks like the rear-end never happened
Customer Service - 5.0/5.0 -
Paula was great, communicated well, responded to my texts in a timely manner.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
The paint job and the body work - excellent. Final assembly - needs improvement, panels not fitting properly, completely misaligned. PPF contractor - sloppy.
Customer Service - 5.0/5.0 -
Easy, pleasant, communicative, friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
fantastic experience with James who kept us in the loop the entire time. he helped us with our insurance company with equipment, approvals, and rental car extensions. If I could give you a 12 out of 10, I would.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Phenomenal service. My advisor was extremely helpful and professional throughout the entire process.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Workmanship is very important, but so is timeliness. Maybe knowing those parts would be needed and you had to order from Germany, don't wait until the last minute where it puts the date futher beyond what was expected
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
James was a pleasure to work with and very responsive, but this repair took far longer than it should have, which I understand was out of James's hands
My Experience - 5.0/5.0 -
Smooth process the whole way through! Very satisfied :)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The work was done well. It took a bit longer than expected. I did notice damage to my rim that looks like it happened when someone took the lugnuts off
My Experience - 5.0/5.0 -
They fixed my car quickly and did an awesome job
My Experience - 5.0/5.0 -
James is awesome!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
James is awesome!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had an excellent experience with Paula and her team throughout the entire repair process. From start to finish, they were professional, organized, and genuinely cared about making the experience as smooth and stress-free as possible. Paula kept me informed with timely updates, so I always knew the status of my car and never had to wonder what was happening. Her communication was clear, proactive, and greatly appreciated. The entire team took great care of my car while it was being repaired, and their attention to detail and customer service really stood out. It's refreshing to work with people who are not only skilled at what they do but also treat their customers with kindness and respect. Thank you, Paula and your team, for the outstanding service. I highly recommend you to anyone looking for a repair shop that truly values its customers.
My Experience - 5.0/5.0 -
James was awesome
Likely to Recommend - 5.0/5.0 -
Definitely
Repair Quality - 5.0/5.0 -
Truly impeccable service from James beginning to the end