Crash Champions #0853 Tustin
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
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| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
ALWAYS GET GREAT SERVICE. THANKS TO BRAIN RIVERA
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
VERY HAPPY
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Brian was great at communicating with me the whole way. I appreciated the updates and the explanation of service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Brian and Ray were great. Communication was great and the work was awesome.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks New!
Customer Service - 4.5/5.0 -
I would give it a 10 but I was given the wrong date for completion.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Completely satisfied by the service CC provided. They have great customer service, they kept me informed and Brian the adviser showed attention to my concerns and explained what repairs were required. CC gave me a date of when the work be completed and they met the drawing time to spare. I would definitely recommend this business. I have dealt with many shops in Northern California and I have to say it is refreshing to find this level of service. Thank you CC.
My Experience - 5.0/5.0 -
Paula was amazing from beginning to end! A total professional. I also have to say that your receptionist was the sweetest, kindest soul. She brought a smile to my face and as a recent widower, her smile every time I walked in was everything.
Likely to Recommend - 5.0/5.0 -
Already have a family member reaching out to Paula.
Repair Quality - 5.0/5.0 -
Paula was amazing! Thank you Paula.
Customer Service - 5.0/5.0 -
Your receptionist was wonderful. I loved her positive attitude!
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely! This is the second time they have repair damage to my car and both times the work done was excellent!
Repair Quality - 5.0/5.0 -
They did an excellent job repair my damage to my vehicle.
Customer Service - 5.0/5.0 -
Paula was extremely helpful and highly professional.
Returned Clean
My Experience - 5.0/5.0 -
James was a pleasure to work with. From the time of drop off and while it was at the shop and until pick up he was transparent in explaining the process completely. He even delivered the car the day it was promised and did his best to expedite the work on my Audi R8. Highly recommend this facility and James as your advisor.
My Experience - 0.0/5.0 -
My car has now been at this shop for a month, despite originally being told the repairs would take two weeks at most. I chose this shop specifically because it was recommended by AAA and conveniently located near my home, so I expected a much better experience. Throughout the process, there have been repeated delays and explanations for why the work was taking longer than expected. I was told things like, “the parts need to come from Fullerton” and later, “we had to order that part from Europe.” I drive a Japanese car, so the latter explanation was particularly confusing and only added to my frustration with the lack of clear communication. I was told my car would be ready September 11 at 4:00 PM. At 9:30 AM that same day, I received a text saying it would instead be ready Monday. On Monday, I was then told it would be completed Wednesday, September 16, at 4:30 PM. I understand that repairs can encounter unexpected delays and that shops cannot always control parts availability. What has been unacceptable is the lack of proactive communication, transparency, and urgency. My car has been there twice as long as I was originally quoted, and updates about delays have repeatedly come at the last minute. This experience has caused me significant stress and considerable additional rental car expenses. Given AAA’s recommendation, I expected far better communication and customer service, especially when delays were creating a direct financial impact for me.
My Experience - 5.0/5.0 -
James Norman was excellent in keeping me updated about the status of my car repair & worked promptly with my insurance. He was patient & explained everything to me & answered all my questions. I was never rushed. He provided exceptional customer service. And to those in the back who repaired & painted my car, you all did an amazing & perfect job! I highly recommend Crash Champions Luxe in Tustin to anyone who requires car repairs. Kudos to the whole team! Thank you so much!!
Likely to Recommend - 2.0/5.0
Repair Quality - 1.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 4.0/5.0 -
Did a good job but kept my car a month and didn’t communicate much. I would have liked an update at least weekly. I had to call in several times to find out the status
Repair Quality - 4.0/5.0 -
Kept my car for a long time without a lot of communication
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
Was told by Robert it was gonna be 2 1/2 week job. It ended up being one month. I wasn’t informed he went on a leave and I had to reach out to check on my vehicle. Also, the chassis light came on after getting the vehicle back and dealership informed us you guys weren’t responsible, although the car was fine when I took it in. So we have to pay out-of-pocket for it at the dealership the last two times I was happy with both vehicles, this time around not so much.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Would like to give praise to James for handling my entire claim. Parts can damaged and he was diligent on getting them replaced in a timely fashion.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Fantastic dealing with James. He is the best.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
James was awesome !
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Looks great! Thanks!
My Experience - 5.0/5.0 -
Excellent service by all
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really appreciate Sean and James' help with our car. Both were great and their knowledge of the process was outstanding.