Crash Champions #0853 Tustin
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
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| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Very very likely to recommend to all my friends.
Repair Quality - 5.0/5.0 -
I had a stressful day, and Brian went above and beyond to help me with a problem I had with my car. His kindness and professionalism made a huge difference, and I am so grateful for his help. I'm thankful for the great service when i had asked hi to keep my car covered when they are not working on my car as I did not want my car parked under the sun for a long time for days. Very happy that he made sure to have the techs do this. This was less stressful.
Customer Service - 5.0/5.0 -
Very happy my car was restored to original look. Care was cleaned and washed.
My Experience - 5.0/5.0 -
I recently had my windshield replaced here, and the entire experience was exceptional from start to finish. The process was seamless, efficient, and completely stress-free. The team went out of their way to coordinate a convenient pickup and drop-off with Enterprise for my rental car, which made everything incredibly easy. Their communication was outstanding — I received timely updates throughout the process — and their professionalism and customer service truly exceeded my expectations. My car looks perfect, and I couldn’t be more satisfied. Highly recommend this shop for anyone looking for quality work and top-notch service!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I just don't know how an original estimate of $3,500+/- becomes $25,000+/- in repairs. It just doesn't compute. And that is putting it very lightly. And you had my vehicle for almost 5 months.
Repair Quality - 1.5/5.0 -
This latest repair was the 2nd that this company has done for me. And this one went very poorly. From a occurance that happened at maybe 3 mph and the rear corner of the car being slightly dented to the front windshield being broken and CC demanding that we pay for it, to having the car for over 4 months. We couldn't be more dissappointed with how this entire process went.
Customer Service - 2.5/5.0 -
Vanessa who was my rep did a good job. Not great, but good. I am sure that she worked under the guidelines given. There were some delays in communication
Returned Clean
Likely to Recommend - 5.0/5.0 -
euro experts
Repair Quality - 5.0/5.0 -
100% happy excellent paintwork
Customer Service - 5.0/5.0 -
Paula and team were great. 100%
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Still waiting to finish the entire repair due to additional trim pieces needing to be delivered, and a vehicle detail to remove some white flecks on exterior, however vehicle operation and structural repairs seem like new.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you, Robert for taking good care of my car, patiently answering all my questions and working with my insurance. So far 👍🏼 I definitely would refer anyone who needs your services.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
All professional, & reliable! Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Not "9" but "10. Liked everything done, & service was very professional
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
I have covered this earlier
Repair Quality - 2.5/5.0 -
Well, the painted finish is good. The QC missed the poor door alignment for both doors, the cracked windshield did not get replaced. I pointed out the cracked windshield to Brian during the drop off walk around but the windshield never made the estimate page. Brian said it was declined by my insurance but my insurance agent said nothing was declined and the estimate was approved in its entirety, including a suppliment. So now 6 weeks after I picked the car up, I am still waiting for an approval to have it replaced. As for the door alignment, I had No Confidence that dropping off my car for a another day or two would resolve to my satisfaction. So I sourced a bulletin from BMW and learned to adjust the door alignment myself !! So yeah, my experience should have been better.
Customer Service - 2.5/5.0 -
Well, the painted finish is good. The QC missed the poor door alignment for both doors, the cracked windshield did not get replaced. I pointed out the cracked windshield to Brian during the drop off walk around but the windshield never made the estimate page. Brian said it was declined by my insurance but my insurance agent said nothing was declined and the estimate was approved in its entirety, including a suppliment. So now 6 weeks after I picked the car up, I am still waiting for an approval to have it replaced. As for the door alignment, I had No Confidence that dropping off my car for a another day or two would resolve to my satisfaction. So I sourced a bulletin from BMW and learned to adjust the door alignment myself !! So yeah, my experience should have been better.
My Experience - 5.0/5.0 -
Vanessa made my visit very pleasant!
My Experience - 5.0/5.0 -
We had some delays, but the final result was worth the wait.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Original time estimate was the only hassle. The car looks great and I am happy with the results, the extra time cost me additional rental expenses over $1,000.
Customer Service - 3.5/5.0 -
I had to drive the communication during the process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I am very satisfied with the work. There is a scrap in the paint that is deep enough to see but is small. Right now I am trying to overlook it as I get in my car. I was just really disappointed that the paint wasn’t perfect.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The paint on the back right side had been scraped. The damage did not go through the paint yet I can see the dip in the paint every time I walk by my car. I’m trying to live with it
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Both the workmanship and the.completed job was evidence of the extremely high standards maintained by Crash Champions.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Paula was wonderful to work with, very professional and responsive.
My Experience - 5.0/5.0 -
On time, well communicated effectively and great results.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
My car sat for a week with no action. We’re waiting on insurance company. Nothing happened until I got involved. Also, have not received a call from the vital protectant company to come reinstall my door guards
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Awesome job as always! Thank you!
My Experience - 5.0/5.0 -
Excellent work completed on the vehicle. My only complaint is the car was on track to be completed Monday based on the text comments with Sterling. The car wasn’t ready until Weds late afternoon.