Crash Champions #0853 Tustin
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
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- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Back to as new and detailed repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work repair and complete
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Vanessa was great in keeping me updated. Car is back to new. Thanks
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Vanessa was amazing! Kept me informed, very knowledgeable & super nice. However. After 2 ½ months we finally got the car back. The tailgate was not in line & needs to be adjusted. Hopefully they can do that quickly & correctly. We’ll see…
Customer Service - 4.5/5.0 -
Vanessa was great
Returned Clean
Likely to Recommend - 5.0/5.0 -
I felt discriminated against during my initial visit to Crash Champions. The estimator didn’t introduce himself and spoke to me from a distance before even looking at my car. The first thing he said was that they use aftermarket parts for AAA repairs, which came across as dismissive — almost like he was trying to discourage me from staying. Despite that, I told him I was fine with it because I know the high-quality repair standards that Sterling Collision (now Crash Champions) is known for. It was disappointing to feel unwelcome at a place I trusted for their workmanship
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
I felt discriminated against during my initial visit to Crash Champions. The estimator didn’t introduce himself and spoke to me from a distance before even looking at my car. The first thing he said was that they use aftermarket parts for AAA repairs, which came across as dismissive — almost like he was trying to discourage me from staying. Despite that, I told him I was fine with it because I know the high-quality repair standards that Sterling Collision (now Crash Champions) is known for. It was disappointing to feel unwelcome at a place I trusted for their workmanship.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
It depends how my dispute gets resolved.
Repair Quality - 3.0/5.0 -
I had to go back and forth 4 times to get is done. Also, I have a dispute that hasn't been resolved yet.
Customer Service - 2.5/5.0 -
I have a dispute that hasn't been resolved since May.
Returned Clean
My Experience - 0.0/5.0 -
Failed to address all repairs and entire process has been dysfunctional from the first day _ very disappointing _
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely would recommend.
Repair Quality - 5.0/5.0 -
My vehicle looks 100% like new again. Even did a super great job on the car wash and detailing the inside. Seriously the car looks and smells brand new overall was a great experience and Vanessa Carbajal was very helpful and great attitude and was always happy to see me so good job Crash Champions.
Customer Service - 5.0/5.0 -
My vehicle looks 100% like new again. Even did a super great job on the car wash and detailing the inside. Seriously the car looks and smells brand new overall was a great experience and Vanessa Carbajal was very helpful and great attitude and was always happy to see me so good job Crash Champions.
Returned Clean
My Experience - 0.0/5.0 -
This is the worst crash center I have ever dealt with. Full of lies and non reliable information. What was promised to be a 10 days job took over month and a half to get it done. Unprofessional and full of lies.
Likely to Recommend - 0.5/5.0 -
Full of lies and BS To be fair, your repair was good but your timing is BS
Repair Quality - 4.0/5.0 -
Looks fine
Customer Service - 0.5/5.0 -
If there is a zero I wouldn’t hesitate for a second to chose that. What supposed to be a 10 days repair last for month and a half. Full of lies and BS
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I just picked up my car and had to take it to the BMW dealer. I now have a loaner car and my car needs $4000 worth of work. There is an oil leak and holes that should’ve been fixed.My car took over two months to fix. At one point, I was told there was no ETA on parts or how long I would have to wait. I had to threaten with a lawyer to get them to order parts.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Best place around. And they only work in high-end cars..
Customer Service - 5.0/5.0 -
Service was great. Thanks so much
Returned Clean
My Experience - 5.0/5.0 -
Robert Anaya and his team did a great job on my car. I am very satisfied with the results.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Took 5 months to fix. When we pick up the car that is supposed to be certified, there is a Mechanical issue and wheel is rubbing. unbelievable. Car has only 7500 miles.
Customer Service - 2.5/5.0 -
if we don't call, no info. for 5 months