Crash Champions #0853 Tustin
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
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| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very happy with the experience. Vanessa was beyond incredible
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Highly recommend.
Repair Quality - 5.0/5.0 -
First, you walk in to a very clean & nice office. Then you are welcomed by the receptionist. And then, met by adjustor James Norman. James was very friendly & was efficient in detailing to me the process of the car repairs so I knew what to expect. Throughout the time the car was in the shop, he kept me updated on the status of my car. Excellent & professional service provided by James. When I picked up my car, it looked like a brand new car! It was beautiful! Whoever did the repairs and painting did an exceptional job! Thank you Sterling Collision Center / Crash Champions EV for keeping such high standards. I would highly recommend your auto body shop. Thank you.
Customer Service - 5.0/5.0 -
See my initial comments.
Returned Clean
My Experience - 0.0/5.0 -
This was my 3rd time coming to your shop for the same issue. I still have another issue I just noticed. I am very unsatisfied. I also need to talk to management, nobody cares to call me.
Likely to Recommend - 5.0/5.0 -
Simply stated, Crash Champions is the gold standard for auto body repair. If perfect body work is your restoration goal, then look no further.
Repair Quality - 5.0/5.0 -
Beautiful body work on the car that I love.. it looks brand new. Texts t kept up to date on repair progress and completion date and you stuck to your timeline. Picking up car was a breeze, thank you. Couldn't ask for more.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From start to finish, everyone was very polite and attentive.
Customer Service - 5.0/5.0 -
From start to finish, everyone was very polite and attentive.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Where I would bring my car if I have another accident claim.
Repair Quality - 5.0/5.0 -
Paula was great throughout the process and made getting my car back to me all repaired and clean a very smooth process:)
Customer Service - 5.0/5.0 -
Paula was excellent to communicate with and texted with me regularly!
Returned Clean
My Experience - 5.0/5.0 -
My repair was extensive and James Norman kept on top of it and kept me informed of the progress. I would recommend your shop highly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
James Norman , my contact , was great . He kept me informed on the progress and delivered a great job
Returned Clean
My Experience - 0.0/5.0 -
The repairs were well-done. However, communication could use some improvement. I had to call repeatedly just to get updates about the job, which was finished almost a week later than originally stated, and I wasn't informed about updates to the progress and completion time. They were going through a business transition at the time, though, so I'm sure things were hectic!
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0 -
I was lied to by Brian about the state of repairs
Customer Service - 1.0/5.0 -
I was not happy Kind of unorganized
My Experience - 5.0/5.0 -
Paula was wonderful to work with…she was very attentive and professional. My Range Rover is like brand new. Thank you so much.
Likely to Recommend - 5.0/5.0 -
I always have Sterling, now Crash Champions, fix my cars. I have had great and timely services. I would recommend Crash Champions to friends and colleagues
Repair Quality - 4.0/5.0 -
The bumper paint job is great The car is nicely cleaned The bumper installation is slight off. One side is slightly out from the other.
Customer Service - 4.0/5.0 -
Robert is super nice.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
repairs took almost a month to complete, 30% longer than expected. Also, the cost was 30% higher than originally estimated.
Customer Service - 3.5/5.0 -
More communication regarding schedule is needed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car was perfect and advisor Paula was outstanding in all aspects of the process
Customer Service - 5.0/5.0 -
Paula Aplus
My Experience - 5.0/5.0 -
This is my 3rd time to repairs my car at your facility. Robert was helping me from the 1st time. He is answer my questions & helping contacted insurance company for the final quoted. Overalls satisfied with your service. Thank you