Crash Champions #0614 Coeur D'alene

4.9 (1,776reviews)
98%
6165 N. Sunshine Street,  Coeur D'alene,  ID  83815
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In operation 26 years, 5 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (1,776)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, outstanding communication, and impressive timeliness. Many highlight the thoroughness of repairs, with vehicles returned looking brand new, and express delight at the unexpected bonus of interior and exterior cleaning. Customers frequently commend the friendly, professional, and knowledgeable staff for making a stressful experience smooth and worry-free. Regular progress updates - often twice a week - are repeatedly cited as a standout feature that builds trust and confidence. Several customers note their vehicles were completed ahead of schedule, adding to overall satisfaction. A few customers, based on their own comments, noted occasional delays in parts procurement and isolated communication gaps as areas for improvement. Overall, the overwhelming sentiment reflects a highly satisfied customer base that enthusiastically recommends the shop.
AI-Generated from reviews written in the last 12 months
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"The repair quality was also a 10. They did everything they could to make it look like ..." Read more
"Excellent customer care. Timely updates, no surprises and great repair quality. Thanks to all involved."
"Amazing customer service. So good. The workmanship is top notch. I couldnt be more impressed."
"... the repair Crash Champion's did with my vehicle. Excellent attention to detail, great communication. I definitely would recommend them." Read more
"... prepared and finished my car in a timely matter. Returning it to me inside and out better than I gave it to them. Customer service is always exceptional. Everyone ..." Read more
"Our truck was repaired and returned to us nearly two weeks ahead of the original estimate. Crash Champions staff took great care to keep us ..." Read more
"... it. They kept me up on the work as it was done, and finished before the estimated date I was given. Throughly happy with everyone there!" Read more
"OMG, Best experience ever! Quick service and my car looked brand new. Please use Crash Champions you won't be sorry. Did ..." Read more
"... everything happened in a timely manor. I was able to pick my car up when they said it was going to be ready AND they washed my car for me!" Read more
"... weekly updates were greatly appreciated. overall, it took approximately five weeks to get the car done but everything looks like it was done very well." Read more
"... impressed with communication @ Crash Champions. I've been apdated twice a week about progress with my car, as well as explained in details what repairs has ..." Read more
"... and appointment time up front to the completion. Constant updates, ease of rental, and overall friendly service made a bad experience into a not so bad one. I will ..." Read more
"Top notch communication."
"Communication, friendliness, respectfulness, timeliness, etc. all top notch! My car looks like it had never been hit!!! ..." Read more
"Great service, excellent communication, repairs were amazing!"

My Experience

The entire process was amazing. I am so impressed with all the customer service you truly have an amazing team working for you

Likely to Recommend

This is the best in town

Repair Quality

I can’t say enough from the moment I walked in the staff were amazing. The entire team was great super friendly and my car is perfect

Customer Service

Fantastic customer service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I just wish I didn’t have to wait 1 month to wash the car! That excellent work then to my car and fast!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Second time used and very happy. Very professional and Amy the front desk person was stellar. She goes above and beyond. I would totally use Crash Champions again. But praying I don’t have too! lol.

Likely to Recommend

The cost of the repair is unfortunately the area that seemed too high. Everyone is entitled to run their business as they please. But when you’re locked in to a “in network” repair shop, it seems like the price suffers.

Repair Quality

It took far longer to complete, but the quality was a 10.

Customer Service

Kept me updated. Assisted me with rental car coordination. Always responsive and respectful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Doesn't even look like my car was hurt! Looks fantastic. Thank you!

Likely to Recommend

Ive already recommended you!

Repair Quality

Amy at the front desk was so nice and courteous! They were fast and efficient. My car looks soooo good :)

Customer Service

They are awesome.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Well run TEAM. Thankful the work was complete before your estimate date. Good work y'all

Likely to Recommend

Repair Quality

Appreciate the SERVICE and providing the completion earlier than quoted

Customer Service

Great TEAM DIRECT & to the point, helpful answered questions

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good people and great outcome...very thankful and would use them again

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I'm impressed with how great my car looks. You guys took such great care of it! Communication was consistent throughout the process. It was an easy experience. Will definitely return.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Also appreciate friendly, professional and very helpful front office staff helping us through the process.

Likely to Recommend

You have earned this trust. Numerous other people who had repairs by you also praised your service.

Repair Quality

The finished work was masterfully executed, however, the trunk requires more force to latch than was required before the accident. Still, very grateful for the fine work.

Customer Service

Front office helped calm our experience. Friendly, professional, informative. Very much enjoyed working with Amy and Spenser.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Amazing people did amazing work♥️♥️♥️

Customer Service

Kept me informed every day

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Communication was excellent.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything went smooth.

Customer Service

Everyone had very good customer service & we’re welcoming.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks beautiful again. I was kept up to date on the repair progress which was very nice....and it was done a day early!! The gals in the office are the best. So friendly and helpful. This is a business that you hate to go to because it means your vehicle has been damaged but when you get there you are glad you chose Crash Champions because you know that the workmanship will be spot on and the office gals are as nice as can be. If you hate to have to get your vehicle repaired, you will love the results at Crash Champions.

Likely to Recommend

I will absolutely recommend you! Crash Champions is the place to bring your vehicle to when you don't want to. No one wants to have to have their vehicle repaired but if you do, Crash Champions is the place to take it.

Repair Quality

From start to finish this was a great experience.

Customer Service

The gals are terrific! Friendly, knowledgeable, they greated me with a smile and kept me informed on the progress of my car.

Kept me Informed?

Yes

Ready on Time?

Yes

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