Crash Champions #0540 Fountain Vly Exp

4.9 (3,115reviews)
99%
18125 Euclid Street,  Fountain Valley,  CA  92708
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In operation 40 years, 6 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (3,115)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professional and friendly staff, and exceptional repair work that often leaves vehicles looking brand new. Many highlight the seamless, stress-free experience from start to finish. Communication stands out as a major strength, with customers appreciating frequent text and phone updates that kept them informed throughout the repair process. Timeliness is another key positive, with numerous customers noting their vehicles were completed on time or even ahead of schedule. A few customers noted minor areas for improvement, including occasional missed details such as emblems not reinstalled, unpainted strips, or interior cleanliness, as mentioned directly in their feedback. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... vehicle repair via text and personal phone calls. The repair turned out fantastic! I was very happy with every step of the process." Read more
"Repair correctly done and completed in 2 days rather than the 3 weeks which another repair agency said would be required. ..." Read more
"On point from start to finish. Exceeded my expectations & they were high going in."
"Poor, shoddy repairs. Need to bring it back to be fixed. A regular customer, concerned my drop in workmanship."
"Friendly service from everyone. Job completed 3 days ahead of schedule.completely satisfied with work"
"It was ready before time was scheduled."
"My vehicle was completed before the promised date, what a nice surprise."
"My car was ready ahead of schedule and the communication throughout the process was amazing."
"Originally promised on Monday but informed right before pickup it would not be ready until Tuesday Rep was very apologetic about the delay which shows ..." Read more
"That was a special perk of dealing with them. They kept me informed every step of the way. I had NEVER received that from any other collision repair company in all the years I've been driving."
"Customer service and communication was top notch. Would highly recommend."
"Superior customer service! Updated at every step via text and phone call. I was never left wondering when the car would be finished."
"... helpful throughout the entire repair process, and communication was very frequent and precise." Read more
"Love the text updates with easy to read status"

Likely to Recommend

Hundred percent

Repair Quality

Customer Service

Professionals from the receptionist to the adjuster to the repair and to the car wash. Excellent excellent excellent excellent

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Good job

Repair Quality

All work was done properly and on time as promised.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service thank you!

Likely to Recommend

Repair Quality

Great customer service!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great staff and great service!! Will be coming back for any future needs for sure!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You kept to the timeline and the car looks terrific. Thanks

Likely to Recommend

Repair Quality

They did a great job! Car looks and feels nice, very communicative!

Customer Service

Excellent quick service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent work and completed early.

Customer Service

Good communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

It’s my primes to recommend with any one that I know to Crash Champions if they need

Repair Quality

I totally satisfied with the services that I received from Crash Champions both car service and human services

Customer Service

I got a package of help and services that made me feel very satisfied from customer service.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent team over there ! Amazing service and professionalism.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

This is my second time coming to crash champions and each time it has been a great experience. From big things (getting rear ended) to small things (minor bumper fix) your team has been great. I appreciate all the help from start to finish. Hopefully I don’t have to fix my car again but if I do it’ll be at crash champions

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair was excellent! Paint the rest of the Truck to match the new repair paint OR paint the rest of the repair to match the old paint. Either way what I have nw is a Mitch-match Not half & half abortion.

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