Crowley Autobody

4.7 (575reviews)
95%
24 Redstone St.,  Bristol,  CT  06011
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Shop AssistantSparkles

In operation 56 years, 34 years at this location.

Over 55 years ago, Crowley Auto Body joined the auto industry with the intent of creating a value-added process for our customers. Wanting to create something that the Crowley team could be proud of, Ken Crowley made an investment in a stand-alone facility with the latest state-of-the-art technology that has received endorsements from a number of major insurance companies. In addition to investing in the best possible tools & technology, we also place an emphasis on building a top-notch team that you can depend on. The Crowley Auto Body team is not only able to get training from auto body schools, such as I-CAR, but we also have the unique advantage of factory training for all of the brands that we sell.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (575)

My Experience

It took a little longer for parts to arrive than hoped but the actual work done was very good, and the team is extremely friendly and helpful.

Likely to Recommend

Process was very easy, dropped off car and it came back fixed, and the repair quality was great.

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Service was great, and communication friendly! There was a slight delay in ordering parts which I think got lost in the shuffle and pushed out the repair a little further than expected. But otherwise everything was communicated very well.

Likely to Recommend

I would still recommend you as a place to get worked done. The quality of the work was excellent and the ease of drop off and pick up was also excellent. However, it was incredibly frustrating. Trying to find out why it was taking so long.

Repair Quality

The overall quality of the repair was excellent

Customer Service

The beginning of the process was wonderful. I believe his name was Brandon, was the person I dealt with when I dropped off my vehicle. Very polite and wonderful to deal with. However, from there the service was not that great. He told me it would be about a week and a half and it ended up being a month before I got my car back. I never received any updates or anything along those lines. I called in twice to get an update and both times they told me the car would be ready that day. Both times the car was not ready that day. They were also very unclear as to why it was taking so long. Both times I called in to receive an update. The service person made me feel like I was bothering them.

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That’s not my decision

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I always had to call to get an update it would have been nice if they called

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My Experience

Excellent job replacing my rear bumper

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Prices were competitive; service people were courteous, kind, and very helpful.

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car looks perfect

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Repair went according to plan

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Unfortunately my vehicle is not driving well. It's making loud and banging noises. I've contacted Crowley, they are supposed to get a part in and I am still waiting to get it fixed. I'm afraid the vehicle will break down on me. The noises it's making are very concerning.

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Fast, easy and great quality of work. James was super nice. Arranged my rental car which made my life that much easier. Would definitely recommend this shop.

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My Experience

Everything was excellent even being able to pick up the truck while you await receiving the running boards at which time you will contact us to bring the truck back in to install them. Thank you.

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