Stephen Auto Mall Center

4.8 (340reviews)
95%
1097 Farmington Ave,  Bristol,  CT  06010

STATE OF THE ART FACILITY, GENERAL MOTORS AND TOYOTA CERTIFIED, ICAR AND FACTORY TRAINED TECHNICIANS, EXPANSIVE PARTS INVENTORY ENSURES QUICK AND TIMELY REPAIRS.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:30 am - 4:30 pm
Tue 8:30 am - 4:30 pm
Wed 8:30 am - 4:30 pm
Thu 8:30 am - 4:30 pm
Fri 8:30 am - 4:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (340)

Customers say
Overall Customer Satisfaction
Customers consistently praise the excellent customer service, with staff being described as professional, helpful, and courteous. The quality of repairs receives high marks, with many noting perfect paint matches and vehicles looking like new. Communication throughout the repair process is frequently highlighted as exceptional, with regular updates keeping customers well-informed. Timeliness is a major strength, with numerous repairs completed earlier than expected. The complimentary car washes and attention to detail are appreciated touches. Some improvement opportunities mentioned by customers include better interior cleaning after repairs and more consistent follow-up on unresolved issues.
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"Perfect paint match and finish. If you didn't know there had been body damage you ..." Read more
"... with their service! They treated me with kindness, fixed my car perfectly, and helped me every step of the way. Thank you, Stephen Collision Center!" Read more
"Very pleasant and professional employee's, kept me informed through emails. Always happy to ..." Read more
"My vehicle was in the shop for over a month and it was not completed when given back to me."
"There is a rumble in the right wheel when you drive over 65"
"Great Job! Took less time than I expected and they washed my car too! Very happy and satisfied!"
"It was earlier than expected which really was appreciated."
"Vehicle done two days before estimated day"
"... completion on my highlander, I received a phone call and I got my car a day earlier, very happy with my service. Thank you!!" Read more
"Got it day earlier than expected.Avoided need for rental."
"Great communication. My car was completed near the initial completion date. Pleasant staff. Just got it back yesterday so I ..." Read more
"Great customer service, polite employees, kept me updated through email and upon completion on my highlander, I received a phone call and I got ..." Read more
"I received one call and one email after I called to follow-up on my vehicle progress."

My Experience

The car looked great!

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They did a great job.

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Friendly

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Did a great job

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My Experience

Bruce was an excellent communicator. He kept me updated on the status of my car and replied promptly to any questions or concerns.

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I’ve never been disappointed in the 3 times I’ve used Stephen Collision Center

Repair Quality

This is my third time using Stephen Collision Center and I have always completely satisfied and will gladly use them again. Bruce provided personal attention to my needs, left me with a perfect repair and a perfectly detailed vehicle.

Customer Service

Bruce completely knows his business and understands your situation.

My Experience

Stephen Collision Center did a great job on my vehicle. They worked with me so I could stop in and grab tools and parts from my work truck when needed, and they even finished the repairs earlier than expected. Excellent service and communication all around. Thank you, Marc

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Returned Clean

My Experience

Car looks back to normal again. Thanks

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Repair Quality

Very good to work with. Job looks good

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Everyone was great and job looks good

My Experience

Great customer service, polite employees, kept me updated through email and upon completion on my highlander, I received a phone call and I got my car a day earlier, very happy with my service. Thank you!!

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Very pleasant and professional employee's, kept me informed through emails. Always happy to come over at Stephen Toyota to service my vehicles. I am very satisfied with job that was done on my highlander. Thank you for your good work.

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Great experience. Bruce was fantastic and the work looks great.

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Bruce was great.

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Thank you for going above and beyond great job repairing my truck

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