Crowley Autobody
In operation 56 years, 34 years at this location.
Over 55 years ago, Crowley Auto Body joined the auto industry with the intent of creating a value-added process for our customers. Wanting to create something that the Crowley team could be proud of, Ken Crowley made an investment in a stand-alone facility with the latest state-of-the-art technology that has received endorsements from a number of major insurance companies. In addition to investing in the best possible tools & technology, we also place an emphasis on building a top-notch team that you can depend on. The Crowley Auto Body team is not only able to get training from auto body schools, such as I-CAR, but we also have the unique advantage of factory training for all of the brands that we sell.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great experience. Amazed by how nice and clean your operation is. Nicer than any body Shop I have ever seen. And, the car looks new and runs like new. I’m delighted. Brian Flynn
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Could not have asked for better service or better repair!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied
Customer Service - 5.0/5.0 -
Very friendly people and nice work done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Highly recommended
Repair Quality - 5.0/5.0 -
Very satisfied
Customer Service - 5.0/5.0 -
I very satisfied working with Brendan and his team at Crowley Autobody.
My Experience - 5.0/5.0 -
Crowley did a wonderful job fixing my car. They kept me posted about things that came up suddenly, like parts they didn’t know needed replacing. Highly recommend
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
They did a great job, but it took a lot longer than expected
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service from Brandon
Likely to Recommend - 0.5/5.0 -
Staff had very partisan and insulting political paraphernalia on their desk. Not professional for a customer facing business in my opinion.
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Brandon was a great help, best experience!
My Experience - 5.0/5.0 -
Great job by everyone! Fantastic job, if I ever need another repair or know someone that does I will highly recommend your shop and services. Thanks to everyone for an excellent job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
I was initially told 6-8 days for the repairs to be complete. It took over 3 weeks. 23 days to be exact. I understand mistakes happen. I was told mine and another persons part was mixed up and painted the wrong color. My issue is why was my vehicle not then moved up to top priority to be finished? On the day I was told it would finally be ready I called in the morning and was told there are 3 customers ahead of me. How could there be 3 customers ahead of me when my car has been there for 3 weeks and was supposed to be done 2 weeks ago. This was an huge problem also due to the fact I had returned my rental after one week due to travel plans and had expected at the very latest the car would be ready upon my return. Not the case. I had another 10 days on top of that with no rental car. Not to mention if I did have the rental I would’ve had to pay for the extra 14 days that I wasn’t expecting as my insurance only covers partial. Throughout the whole process I had called a couple times to check status of completion. Each time was told 4-5 more days. 5 days pass I call again and I’m told again it’s gonna be 5-7 more days, and so on. Until it was finally ready. Other than that the actual repairs were fine. No complaints about that.
Customer Service - 2.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Absolutely not
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
The repair has been done correctly but I was told it would take 3 weeks to fix, it took nearly 7 weeks. I was give numerous excuses, employees quitting, too hot to spray cars, cannot get parts, parts came in broken and was promised on 5 different occasions my car would be ready in the next few days. I would not use this autobody shop again.
Likely to Recommend - 3.0/5.0 -
Based on previous comments. Perhaps they have too much work.
Repair Quality - 4.0/5.0 -
I have already addressed this before in this survey - I had three concerns/complaints since I picked up my car: coolant missing, lane departure sensors not working and a separation of the bumper and the hood on one side.
Customer Service - 3.5/5.0 -
My car was finished with repairs two days after the 30 days my policy allowed for rental car service (I had to ask my agent for an extension approval). I drove it home and the coolant light came on so I didn’t drive it all weekend. I brought it back to Crowley first thing on Monday morning at 8 am and after being checked it needed coolant. Both side lane departure sensors did not work and no one could fix that so I had to come back the next morning for the calibration service. I waited 1.5 hours and the callibration service arrived after being called again. That night I noticed that there was a space between the bumper and the hood on the Driver’s side so I brought it back again. I was told that I could ask the insurance company to pay for authentic Toyota parts since sometimes the off market ones don’t always fit exactly. A suggestion was that it could be glued but that was not preferable. One service representative pushed the two parts together and now I will see if that holds( I had asked if clips had been installed & the answer was yes but no one looked). I was told the car would be ready a few different times but didn’t occur and once I heard while I was on the phone in the background that someone said “the 30 days aren’t up yet” - that was disheartening. There have been two younger service representatives that have been polite, respectful & helpful but I can’t say that about others. I appreciate that the insurance company has supported the repairs on my car including the extension on the rental car which was out of my control.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent workmanship. Maintained schedule within 2-3 days.
Likely to Recommend - 5.0/5.0 -
Everyone was very nice and helpful and they made a stressful situation a lot easier.