Dalton Collision, Inc. Knoxville-Powell
In operation 8 years.
Servicing the Greater Metropolitan Knoxville area and surrounding counties. Our Blaine location has been I-Car Gold class 24 years. This is longer than any shop in Tennessee. Our new state of the art Knoxville 2nd location will help us serve our customers even better. With our new Infrared robotic curing technology in our spray booths, we can dramatically reduce cycle time to insure your vehicle is repaired right the first time and faster than convention repairs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I used to have a company car that I used during the night as an on-call hospice RN. I had two accidents during my 5 years with them and they used a different collision center. I expected the same kind of experience that I had before. I was wrong. Dalton’s communication and quality of work amazed me. My car looked better than when I bought it. I will never use a different collision center.
My Experience - 5.0/5.0 -
Everybody is so nice. Customer service is top notch. My truck looks better than it ever has. I am so so so happy beyond words!!
My Experience - 5.0/5.0 -
The feeling I got when I walked friendless when I walked in they was all as nice as they could be I felt very at ease there and the workers was well pleased I am very glad I went there
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This is my second experience with Dalton Collision and both experiences were great. Really appreciated the regular communication from Shelly, Breanna, and Melissa. Will continue to utilize them for my repair needs!
My Experience - 5.0/5.0 -
They work very well as a team and we're kind and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very helpful, kind staff who did a very good job fixing my car.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My tire pressure in all my tires was down to 29 for some reason. The back row was not cleaned out and was supposed to be checked for glass, but couldn't have been. The headrest on the third row was not put back in and it is filthy, and the car smells like fish. There was an RX left in the back window. The AI is annoying. I had to go through the entire routine and it could never helped. I always got transferred to a real person. The texts I received were also annoying. I received texts giving inaccurate information about pick up. However, the texts informing me the progress of the car being really were nice, but without a firm date of when the car would be ready, I couldn't make plans. The girls up front were always helpful and friendly whether it was face to face, or on the phone or by text. The body work looked really good. There is a spot next to the hutch that appears to be damaged, and I don't recall it looking like this before the accident. I would use Dalton again. My main complaint is not having the car cleaned up, and tires aired appropriately. It should've been drive ready in my opinion.
Likely to Recommend - 5.0/5.0 -
Customer service was to of the line
Repair Quality - 4.5/5.0 -
Car was not cleaned out very well. Glad was left in the seat where my grandchildren car seat goes, but they did offer to detail the car and correct the problem
Customer Service - 5.0/5.0 -
They kept me informed on where they were in the process every day or every other. I would not have known the child care seat had to be replaced if they hadn't shared that info.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I'm very happy with the bodywork done on my van. The quality of the work was excellent, and the repairs were completed to a very high standard. The finish looks great, and the van looks like new again. The service was professional, reliable, and the attention to detail was impressive. I would definitely recommend them to anyone needing bodywork or repairs on their vehicle. Great workmanship and excellent service!
Customer Service - 5.0/5.0 -
I had a great experience with the customer service at this body shop when I brought my van in for repairs. Everyone was friendly, professional, and helpful throughout the whole process. They kept me informed about the repairs and made sure I understood what was being done. I really appreciated their communication and attention to detail. My van was fixed properly, and I felt like they genuinely cared about making sure I was satisfied. I would definitely recommend them to anyone needing body work or repairs.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This is my second experience with Dalton collision and I am just as pleased and satisfied as my first experience. I would never think twice about bringing my vehicle to them or any type of body repair work. They’re very professional, know what they’re doing, and get the job done for a very fair and reasonable price.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Continuous delays that I understand could be out of the body shops control- at times. I was told it would be ready the next day, then the next. Then the next, finally it was over a week. My car was there a month, I struggle to find reasons for such a long delay. The reasons for continuous delays kept changing every time I’d ask . I felt I was told anything just to get me to quit asking questions or just flat out blown off. I have used Dalton for years and would like to again if my vehicle gets damaged, but this experience would make me think twice about using again. Car looks great though as it always does when you all have fixed it