Dalton Collision, Inc. Blaine

4.9 (4,350reviews)
97%
355 Rutledge Pike,  Blaine,  TN  37709
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Shop AssistantSparkles

Serving the Greater Metropolitan Knoxville area and surrounding counties since 1991. I-Car Gold Class 25 years in a row, since 1998. Longest in the state of Tennessee.ASE Blue Seal Certifed 20 years in a row, since 2003. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners through update promise.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Alfa Romeo
Cadillac CT6
Chrysler
Corvette C8
Dodge
Fiat
Ford
GM
GM Electric Vehicles
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Lexus Authorized
Nissan
Ram
Tesla

Reviews (4,350)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the incident. The daily text update system receives widespread acclaim, with customers appreciating being kept informed throughout every stage of the repair process. Staff professionalism, friendliness, and genuine care for customers are frequently highlighted. Many customers note repairs were completed ahead of schedule. A small number of customers mentioned areas for improvement, including occasional parts delays, isolated communication gaps, and a few instances where initial repair quality required follow-up visits, as noted directly in their feedback.
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"... They worked quickly without cutting corners, and the quality of the repair is outstanding—youd never know my car had been damaged. Everything was returned clean and looking brand ..." Read more
"... new. The care I received with the daily updates, the courteous staff and expert results were the best service Ive ever had anywhere. Its been a genuinely rare high quality experience. ..." Read more
"Dalton Collision is by far the best in the business.. I couldnt ask for anything better ."
"... vehicle that Dalton Collison has worked on for us. Every time the quality of repairs and service has been Platinum. You all are absolutely the best in the business. ..." Read more
"Reassembling of truck was horrible, seat belts not installed correctly, bed cover totally destroyed, body work done very good."
"Vehicle was ready ahead of schedule, which was greatly appreciated!!"
"... female employee came out and took my truck back. My truck was finished 20 mins later, even before my original appt time." Read more
"... days and ended up having the grill on backorder so the repair took about 8 weeks" Read more
"... As a suggestion regarding customer communications, I would recommend notifying customers that repairs are still awaiting insurance approval before sending updates that work has started. I received ..." Read more
"Zero updates given. Poor communication, unsatisfied with most of this project"
"... did not have to be in a rental car for two months. Great communication on the delay but again it would of been a better experience to know the backorder issue and arrange more efficiently ..." Read more
"Communication from Dalton Collission on the progress and updates were excellent. Worked completed meets my expectations"
"... customer service! They got me scheduled fast and kept me in the loop with what was happening to my car. I will not go anywhere else in the future. They ..." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Jacob was wonderful! So invested in customer appreciation! Did a fantastic job!

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Repair Quality

Great communication! Friendly faces and worked with me to get repairs done with promptness. A+++

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Jacob and staff were very kind, made you feel like family. I’m very satisfied with the service. I took my car on Monday and it was finished on Thursday the same week.

Customer Service

Returned Clean

My Experience

The repair was completed timely and looked great I was totally pleased!

Likely to Recommend

Very much would recommend Dalton.

Repair Quality

I was very happy with my car. I was also happy with the timing of getting the work done and the car back to me. Thank you!!

Customer Service

Everyone was super nice!

Returned Clean

My Experience

N/a, excellent job!

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Repair Quality

Customer Service

My Experience

They did a great job and finished ahead of schedule.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

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Customer Service

My Experience

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Repair Quality

They were professional and friendly

Customer Service

Returned Clean

My Experience

The repair was done in a timely manner and it looks incredible from the repairs down to the detailing my car received

My Experience

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Customer Service

Returned Clean

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Customer Service

Car looks great. Everyone at Daltons was very professional and easy to work with.

Returned Clean

My Experience

I will recommend you all to family and friends , job well done thanks.

Likely to Recommend

Repair Quality

Job well done, I’ll spread the wor!Thanks

Customer Service

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Customer Service

Returned Clean

My Experience

My repair experience was excellent, like always. My car looks amazing and I appreciate that they clean the inside for me! All the office staff are so helpful and nice, as well! Thank you!

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Repair Quality

Customer Service

Returned Clean

My Experience

I had an outstanding experience with Dalton Collision in Blaine. The entire team worked hard to make sure every part of the process went smoothly. Their communication was excellent from start to finish, the customer service was top-notch, and they took the time to ensure the repair was done right. A special thank you to Jacob, who was great to work with throughout the entire process. He kept me informed, answered my questions, and made sure everything was taken care of. I couldn’t be more satisfied with how my truck turned out—it looks fantastic. It’s clear the entire team takes pride in their work and truly cares about their customers. I can’t thank everyone at Dalton Collision enough for everything they did. I highly recommend them to anyone looking for quality repairs and exceptional service!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great job repairing our car. We are very pleased with the results.

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Repair Quality

Very good job repairing our Honda CRV. Very satisfied with the way everything turned out. Looks great. Friendly and courteous service. Appreciate the updates on the progress of the repairs.

Customer Service

Returned Clean

My Experience

They alway do a great job on my car. They are very friendly and help you in every way. You always know what is happening. I wouldn’t take it anywhere else

Likely to Recommend

Repair Quality

You all did a great job. Wouldn’t take it any other place.

Customer Service

Everyone is so helpful and very nice. Also keep you updated on what’s going on.