Darcars Toyota Certified Collision Center
At DARCARS, we work to repair your vehicle to pre-accident condition, without delays. Our technicians are factory trained and industry certified to handle all phases of collision repair. This means you can expect accurate estimating and high quality repairs from all DARCARS collision centers. We will make every step of the repair process from drop off to ON-Time delivery a positive experience. DARCARS wants to earn your TRUST for today, tomorrow, and years to come. Rest assured you made the right decision.
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| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The initial repair was not the best but the concern was quickly resolved. Great service recovery.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will always recommend family and friends to your shop
Repair Quality - 5.0/5.0 -
The repair was superb and professionally done
Customer Service - 5.0/5.0 -
Customer service is great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I don’t think I can trust any car with Darcars collision center considering that they tampered and damaged my car seat and cushion even though the repair work was only on the outside.
Repair Quality - 1.0/5.0 -
I’m giving it a 2. I had a small scratch on the passenger side of my car. I put in a claim for the outside body work repair and State Farm connected me with Darcars collision center. The car was dropped off and the repairs took a week. When I went to pick up the car on Tuesday April 14, I inspected The body work repair and it looked great. However, as I was driving home, I noticed something sticking out of the driver side seat and the cushion was loose. It is as if someone tampered with the seat by lifting it out and couldn’t put it back properly. I informed Eric and someone came and supposedly fixed it. It’s been only 3 days, today April 17, and the cushion is wobbly and the same item is sticking out again. I can literally lift and see underneath the cushion. I called again today and spoke with Jim and he asked me to bring the car next week Tuesday. I’m really upset about this. #1, this was only supposed to be an outside body work. Nobody should have been inside the car and moreover to lift and tamper with the cushion seat. #2, I have to take time off from work to bring the car into the shop. I really need to have this properly and permanently fixed and Darcars collision center should investigate and find out who and what happened to my car. This is a brand new car with only about 11,000 miles on it and there was nothing wrong with the car seat and the cushion when I took the car in. I am very upset about this whole situation. I hope that someone from Darcars will properly correct and fix my car.
Customer Service - 3.5/5.0 -
Customer service was good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I absolutely love Darcars Lexus of Silver spring. I came in with an issue that was mishandled by Lexus of Towson. Ann the service mgr. At Lexus of Silver spring is Amazing. She and my Courteous Advisor " Cam" Cameron worked diligently to mitigate the situation. I absolutely appreciated Sam Kym assistance as well to ensure I was well taken care of. This is my 2nd Lexus purchased with Sam. He's an Exceptional Salesman. Rev. J. Pamela Franks
Customer Service - 5.0/5.0 -
Again service was mist accommodating. The staff is courteous and professional
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was very pleased with time frame for my repairs and the customer service was excellent.. I’m very pleased with my repairs..
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
I had to go back to get things fully fixed
Customer Service - 3.5/5.0 -
Customer service was good once I spoke with someone..
Returned Clean
Likely to Recommend - 5.0/5.0 -
used the shop via State Farm Insurance list.
Repair Quality - 5.0/5.0 -
The Repair objectives completed as planned.
Customer Service - 5.0/5.0 -
Competent, and reasonably replied to my questions
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0 -
Good job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They are good fixing my car
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service and staffs are very knowledgeable and professionals. Thank you all
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Im very pleased with my repair. Staffs are professionally and knowledgeable