Depaula Ford/ Collision Inc

My Experience - 5.0/5.0 -

Ken and Paige were awesome to work with. Lennie in service is an amazing person as well. This is my 4th vehicle from Depaula because of people like Lennie and Ken.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0 -

Never interacted with them. I worked thru the truck shop service team

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I actually never got to see the quality of the repairs since I had turned it into DePaula at the end of my lease in the damaged condition to lease a new vehicle. I have to assume the repairs were done well.

Customer Service - 5.0/5.0 -

The few interactions I had initially were very courteous and knowledgeable.

Likely to Recommend - 1.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job guys

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Ken was friendly and professional. Great asset to your team

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Professionals all the way

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Car is under warranty. It was warranty work. Warranty states its supposed to come back to me factory quality.

Repair Quality - 0.5/5.0 -

Not happy at all. My car was there for a month. When I picked up the car the car was dirty. When I got home I washed the car and noticed dirt in my paint. The areas they did paint does not match my fenders. Its a diffrent color and the metallic flake is diffrent. Also front grill is scratched up in multiple places. I am not happy at all. I called corporate and started a case. Case number 113719929

Customer Service - 0.5/5.0 -

They had my car for a month

Returned Clean

My Experience - 5.0/5.0 -

Looks like it was not damaged at all thanks nice job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The Collision Dept carefully appraised the work, ordered parts and quickly fixed the electric port and cover of my 2014 Ford Focus Electric vehicle!

Customer Service - 4.5/5.0 -

Also very good!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

First rate repair and communication throughout. Thank you.

Customer Service - 5.0/5.0 -

First Rate.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work, great service, highly recommend!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Fantastic customer service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Depaula did an amazing job identifying repairs needed on my Nissan Altima. Ken’s assistance with coordination and communication was superb. Having updates Tuesday and Thursday’s alienated a lot of stress. Thanks for doing that.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Ken’s coordination and communication made the service experience stress free

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Overall, my experience was not great. When I dropped the vehicle off, I spoke with Ken, who told me that I would receive updates on the progress throughout. I did not. Instead, each week I had to call and request an update. When I called 3 weeks ago on a Monday, I was told the car would be done by end of week, worse case the beginning of thw next week. Didn't hear anything all week until Friday when I called. I was thinking told it would be Wednesday or Thursday, now an additional week. Again, I didn't hear anything and called on Wednesday to hear hopefully end of week again, if not Monday. Still, no calls so I reached out Monday and was told Wednesday. Wednesday came and went, so I called Thursday to hear, yeah it's done come get it. Communication was a complete failure. I was just ready to take my car by this point on Thursday so I didn't look it over to well. When I got home that evening (yesterday) I noticed small abrasions and a deeper scrape in my rear bumper that was NOT there when I dropped the vehicle off. These damages are directly where they would be if someone where to remove the bumper and dropped it on thw floor. Just so happens, the rear bumper was removed to get to the repairs. So after the complete lack of communication, I now have additional damages on my vehicle. And to top everything off, the repair site is full of orange peel, meaning that all the time I had to wait past what I was told was for (quality checks) This wasn't very quality overall.

Likely to Recommend - 0.5/5.0 -

Never I don't recommend anyone to go there

Repair Quality - 0.5/5.0 -

The front desk person at the collision center is a scammer. becarful

Customer Service - 0.5/5.0 -

Customer service 000000

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Kenn Dittmar was extremely helpful especially when we had to deal with the Allstate adjuster Allura Dixon who was very rude. They had the car ready in a week and from what I can see with the rain it looks wonderful.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

100% Staff especially Mike were very assuring & welcoming They go over & beyond offering support & flexibility

Repair Quality - 5.0/5.0 -

Mike was amazing He was offering all types of support & showed great deal of patience & flexibility

Customer Service - 5.0/5.0 -

Mike was amazing He was offering all types of support & showed great deal of patience & flexibility